Jessica Hinkle
Warsaw,MO
Summary
Proven track record in enhancing office efficiency and patient care, showcasing exceptional computer skills and patient confidentiality. Expert in data entry and critical thinking, I improved lab processes and nurtured vital relationships across departments, demonstrating adaptability and active listening to meet diverse needs. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Warsaw High School
2021.08 - 2024.04
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled office meetings and client appointments for staff teams.
Prosecutor Attorney Secretary
Benton County Prosecutor's Office
2020.04 - 2020.11
- Conducted thorough research on applicable statutes and case law to build compelling legal theories that supported a winning argument.
- Demonstrated exceptional negotiation skills when engaging with opposing counsel to reach favorable plea agreements on behalf of the state.
- Handled complex litigation matters involving multiple defendants or jurisdictions effectively, achieving successful outcomes for the government''s interests.
- Protected community safety by advocating for appropriate sentencing measures in criminal cases.
- Increased victim support by working closely with victim advocates to ensure their needs were met throughout the legal process.
- Developed strong working relationships with judges, defense attorneys, and court personnel to maintain professionalism during trials.
911 Emergency Dispatcher
Benton County 911
2016.02 - 2018.04
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
EMT-Basic
University Of Missouri Hospital
2010.02 - 2014.04
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
Lab Manager
Bothwell Clinic
2007.06 - 2010.02
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Set and oversaw quality assurance guidelines for laboratory work.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
Associate of Arts - Paramedic
Columbia College
Columbia, MOHigh School Diploma -
Warsaw High School
Warsaw, MOSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Patient Care
- Patient confidentiality
- HIPAA Compliance
- Patience and Tolerance
- Critical thinking abilities
- Active Listening
Timeline
Administrative Assistant
Warsaw High School
2021.08 - 2024.04
Prosecutor Attorney Secretary
Benton County Prosecutor's Office
2020.04 - 2020.11
911 Emergency Dispatcher
Benton County 911
2016.02 - 2018.04
EMT-Basic
University Of Missouri Hospital
2010.02 - 2014.04
Lab Manager
Bothwell Clinic
2007.06 - 2010.02
Associate of Arts - Paramedic
Columbia College
High School Diploma -
Warsaw High School
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