Jessica Hinkle
Edmonds,WA
Summary
Dedicated office manager with strengths in customer service, organizational skills, and relationship building. Proven track record of streamlining processes and enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Office Manager
The ACES Inc
Edmonds, WA
07.2011 - Current
- Managed office operations to streamline administrative processes and improve efficiency.
- Coordinated scheduling and communication between departments to enhance workflow and collaboration.
- Implemented organizational systems for document management, increasing accessibility and reducing retrieval time.
- Supervised support staff, providing training and guidance to foster a productive team environment.
- Developed and maintained office budgets, ensuring resource allocation aligned with organizational goals.
- Evaluated vendor performance, negotiating contracts to optimize service delivery and reduce costs.
- Led initiatives for process improvements, resulting in enhanced operational effectiveness across the organization.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Optimized office space utilization, leading to more efficient and productive work environment.
Administrative Assistant
NSB
Shoreline, WA
02.2008 - 09.2010
- Oversaw inventory management of office supplies, maintaining optimal stock levels to support daily operations.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Prepared comprehensive reports and presentations, contributing to informed decision-making at management meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated communication between departments, ensuring accurate information flow and timely responses to inquiries.
- Developed training materials for new administrative staff, enhancing onboarding experience and operational knowledge.
- Managed scheduling and calendar coordination for executive team to optimize time and resource allocation.
- Streamlined office processes by implementing electronic filing systems, improving document retrieval efficiency.
Education
Bachelor of Science - Criminal Justice
UAGC
Chandler04-2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Relationship building
- Bookkeeping
- Customer relations
- Data entry
Timeline
Office Manager
The ACES Inc
07.2011 - Current
Administrative Assistant
NSB
02.2008 - 09.2010
Bachelor of Science - Criminal Justice
UAGC