Jessica Hinojosa
Summary
Courteous Fitness Manager proudly offering over 3 years' experience in project management, working with team members to help reach goals promote collaboration. Enthusiastic leader willing to find the best solutions to issues. Committed to delivering a high level of service to each and every individual. Motivated Fitness Manager with [Number] years of expertise successfully resolving issues and conflicts in fast-paced sales-driven settings. Personable individual offering skilled collaboration and effective communication skills. In-depth knowledge of diverse training styles and techniques to promote client satisfaction and progress.
Overview
3
3
years of professional experience
Work History
Fitness Manager
Gold's Gym
04.2024 - Current
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Assistant Fitness Manager
EOS Fitness
02.2021 - 03.2024
- Assisted with hiring, training and evaluating fitness instructors and personal trainers.
- Monitored the performance of staff to ensure the highest quality of customer service was provided.
- Regularly inspected gym equipment to ensure safety standards were met.
- Created a monthly budget for all fitness-related expenses.
- Resolved customer complaints promptly and professionally.
- Developed new strategies for increasing membership sales.
- Collaborated with marketing team on developing promotional materials to attract potential customers to join our facility's programs and services.
- Encouraged positive team dynamics amongst staff members through ongoing communication and feedback sessions.
- Collaborated with nutritionists and dietitians when designing meal plans tailored to individual client needs.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
Education
High School Diploma -
Colton High School
Colton, CASkills
- Personal Training Techniques
- Training Schedule Development
- Effective Communication
- Fitness Education
- Goals And Objectives
- Goal Setting And Planning
- Customer Engagement
- Recordkeeping
- Problem-Solving Skills
- Sales Strategy Development
- Relationship Building
- Safety Understanding
- Strength And Conditioning
- Safety Instruction
- Cpr Certified
- Team Collaboration
- First Aid And Cpr Certified
- Basic First Aid
Languages
Spanish
Full Professional
Timeline
Fitness Manager
Gold's Gym
04.2024 - Current
Assistant Fitness Manager
EOS Fitness
02.2021 - 03.2024
High School Diploma -
Colton High School