Jessica Hinton
Sigel,IL
Summary
Dynamic and detail-oriented professional with extensive experience at Sarah Bush Lincoln Health Center. Proven expertise in data entry and verbal communication, enhancing patient satisfaction and streamlining office processes. Recognized for fostering strong relationships and implementing efficient scheduling systems, contributing to improved operational efficiency and client engagement. I strive to be an exceptional employee. I am also always open to learning new tasks and skills.
Overview
11
11
years of professional experience
Work History
Office Administrative Assistant
Sarah Bush Lincoln Health Center
02.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Chiropractic Assistant
Stanfield Chiropractic
08.2019 - 11.2020
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system and checked information for accuracy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
CNA, Labor and Delivery
Sarah Bush Lincoln Health Center Mattoon Health Care Center
06.2014 - 08.2019
- Increased patient satisfaction scores through consistent delivery of high-quality nursing care during labor and postpartum periods.
- Utilized evidence-based practices to guide nursing interventions, resulting in enhanced patient outcomes during labor and delivery.
- Managed the effective use of limited resources within the labor and delivery unit by prioritizing tasks based on urgency and importance.
- Demonstrated expertise in neonatal resuscitation techniques, leading to improved survival rates for at-risk infants born under challenging circumstances.
- Maintained a clean and safe environment in the labor and delivery unit, adhering to infection control protocols.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered high-quality care to pregnant and infant patients in hospital facility.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
CNA License - Nursing
Lakeland Community College
Mattoon, IL12-2008
High School Diploma -
Neoga Jr./Sr. High School
Neoga, IL05-2008
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- Billing and invoicing
- Database entry
- Document scanning
- Telephone reception
- Word processing
- Customer engagement
- Team support
Timeline
Office Administrative Assistant
Sarah Bush Lincoln Health Center
02.2021 - Current
Chiropractic Assistant
Stanfield Chiropractic
08.2019 - 11.2020
CNA, Labor and Delivery
Sarah Bush Lincoln Health Center Mattoon Health Care Center
06.2014 - 08.2019
CNA License - Nursing
Lakeland Community College
High School Diploma -
Neoga Jr./Sr. High School
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