JESSICA H. LEWIS
Pensacola,FLORIDA
Summary
Highly motivated, jovial professional, team player with a strong customer service background, oral communication skills, and strong leadership skills. Seeking career flight attendant employment.
Outstanding multi-tasking and critical thinking skills, with the ability to stay calm under pressure, ability to maintain order in high-stress situations. Displays exceptional interpersonal skills, exercises good judgment, and is able to resolve conflicts with grace.
Overview
19
19
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Flight Attendant
Swiftair
12.2018 - 04.2022
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Security Officer
Advantage Security
05.2014 - 12.2018
- Patrol and monitor activity at a location
- Serve as a crime deterrent, watching for potential criminal act
- Customer service
Team Leader
Lear Corporation
11.2009 - 12.2013
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Waitress
Waffle House
07.2006 - 10.2009
- Cook, Cashier and Greeter
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Training Certifications Volunteer
- Flight Attendant Preparation, 05/01/19
- CPR & First Aid (Infants, Children, and Adults)
- Medical Assisting
- Classroom Volunteer (Women homeless shelter)
- Certified Phlebotomist
- Class D security license
Positioning Statement
Highly motivated, jovial professional team player with strong customer service background, oral communication skills with strong leadership skills. Ability to maintain order in high-stress situations. Displays exceptional interpersonal skills, exercise good judgment, and be able to resolve conflicts with grace.
Timeline
Member Service Representative
Navy Federal Credit Union
04.2022 - Current
Flight Attendant
Swiftair
12.2018 - 04.2022
Security Officer
Advantage Security
05.2014 - 12.2018
Team Leader
Lear Corporation
11.2009 - 12.2013
Waitress
Waffle House
07.2006 - 10.2009
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