Jessica Hoefer
Rockport,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Barista
Bella La Brew
Rockport, TX
12.2023 - Current
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Created complex, hand-crafted beverages based upon customer preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Server
Billy Ellis
Aransas Pass, Texas
05.2022 - 02.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Shift Leader
Dairy Queen
Rockport
07.2016 - 05.2020
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coached team members to increase productivity and reduce workplace accidents.
- Evaluated employee performance, delivering individualized feedback and praise.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Education
High School Diploma -
Discovery K 12
Rockport, TX06-2015
Skills
- Ordering Procedures
- Cash Handling
- POS Systems
- Opening and closing duties
- Team Leadership
- Friendly and outgoing
- Exceptional customer service
- Safe Food Handling Practices
- Speedy and efficient
- Safe Food Handling
- Up-selling
- Menu Memorization
Timeline
Barista
Bella La Brew
12.2023 - Current
Server
Billy Ellis
05.2022 - 02.2023
Shift Leader
Dairy Queen
07.2016 - 05.2020
High School Diploma -
Discovery K 12
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