Jessica Hoffman
Fort Johnson,NY
Summary
Dynamic leader with proven expertise in guest relations and complaint handling, honed at Saratoga Casino Hotel. Excelled in fast-paced environments, consistently exceeding performance targets. Skilled in team management and task delegation, leveraging exceptional communication to drive team success and maintain high customer satisfaction. Proficient in data entry and cash handling, showcasing a blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Lead Guest Service
Saratoga Casino Hotel
02.2021 - 08.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Handled customer complaints to satisfy and retain guests.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Sorter/ Lead Route Makeup
Century Linen & Uniform
10.2020 - 03.2021
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Used hand-held scanner to enter data product information.
- Stacked items according to weights, sizes, types, and picking priorities.
Sticker Ripper
Sticker Mule
03.2019 - 03.2021
- Maintained clean, orderly work environment free of hazards.
- Stacked finished cases on pallets according to customer requests.
- Operated formers, stretch wrappers and tape machines to package items.
- Enhanced team productivity with efficient communication and collaboration on stacking tasks.
Education
High School Diploma - General Studies
Mayfield Jr/Sr High School
Mayfield NY06.2004
Skills
- Exceptional communication
- Team management
- Guest relations
- Complaint handling
- Strong leadership
- Task delegation
Timeline
Lead Guest Service
Saratoga Casino Hotel
02.2021 - 08.2023
Sorter/ Lead Route Makeup
Century Linen & Uniform
10.2020 - 03.2021
Sticker Ripper
Sticker Mule
03.2019 - 03.2021
High School Diploma - General Studies
Mayfield Jr/Sr High School
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