Jessica Curley
South Lyon,MI
Summary
Experienced Sales Specialist with over 4 years of delivering exceptional product sales through effective customer interaction. Utilizing a deep understanding of sales and marketing processes, employs a strategic approach to drive revenue growth. Goal is to leverage knowledge and experience in Information Technology and expertise in establishing operational structure, forging strategic partnerships, and implementing continuous improvement initiatives to achieve both business and client objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Team Lead/Lead Key Holder
Visions Spa Salon
Novi, MI
05.2023 - Current
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Operations Specialist- Salesforce
United Wholesale Mortgage
Pontiac, MI
11.2020 - 12.2022
- Maximized team productivity through employee training, mentoring and motivation.
- Conducted training sessions for staff and users on computer systems and programs.
- Prepared and presented technical proposals for clients.
- Managed diverse responsibilities in Salesforce, such as actively resolving cases, maintaining queues, and offering comprehensive support to clients.
- Cross trained in Fee Reconciliation, Processing, and Digital Retrieval.
- Consistently achieved a perfect score of 100% for client calls.
- Facilitated Emerge Leadership Training sessions to enhance team performance and productivity.
- Women in IT Mentorship
- Consistently achieved a perfect 0% LQ (Error) Score.
- Successfully executed month's objectives by achieving perfect scores on Timecard Success, Tasks & Academies Completion with no errors.
- Facilitated and organized events as a member of the Fun & Friendship team.
- Certified in the Mentoring Operations Program, providing guidance and support to mentees.
Sales Associate/Beauty Advisor
Ulta Beauty
Novi, MI
08.2018 - 08.2020
- Collaborated with sales team to consistently surpass personal quotas and achieve targets.
- Trained new sales team associates in product knowledge, sales techniques, and company procedures.
- Consistently met up sell goals by highlighting target merchandise with strategic promotional approaches.
- Mentored new team members on register operations, customer satisfaction, and sales strategies resulting in a 40% increase in sales.
- Provided outstanding customer service by identifying and fulfilling product requirements. Resolved customer issues promptly and professionally.
Cashier Sales Associate
Kroger
South Lyon, MI
04.2017 - 08.2017
- Assisted customers with purchases, product location, and enrolling in loyalty programs for increased satisfaction, loyalty, and sales.
- Maintained high-quality client servicing standards and ensured overall customer satisfaction.
- Executed sales transactions efficiently.
- Maintained inventory and displayed merchandise in an appealing manner to boost sales by 45%.
Sales Associate
Plato's Closet
Novi, MI
07.2015 - 01.2016
- .Delivered exceptional assistance through effective coordination and management of inventory across various store locations.
- Maintained visual appeal of store through organized displays on racks and shelves, facilitating customer engagement and promoting specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Applied Science - Information Technology Support
Oakland Community College
Farmington, MI08.2020
Skills
Key Competencies
- Interpersonal Skills
- Professionalism & Strong Work Ethic
- Exceptional Communication
- Conflict resolution
Technical Skills
- MS Office (Word/Excel/PowerPoint/Access)
- Cyber-Security
- System/Data Analysis & Design
- Information Technology Support
Certification
- Google IT Support Professional Certification
- Google Cybersecurity Professional Certification
- Google Data Analytics
- Microsoft Introduction To Computers
- Google AI Essentials
- Careerist Sales Engineer
Timeline
Guest Service Team Lead/Lead Key Holder
Visions Spa Salon
05.2023 - Current
Operations Specialist- Salesforce
United Wholesale Mortgage
11.2020 - 12.2022
Sales Associate/Beauty Advisor
Ulta Beauty
08.2018 - 08.2020
Cashier Sales Associate
Kroger
04.2017 - 08.2017
Sales Associate
Plato's Closet
07.2015 - 01.2016
Associate of Applied Science - Information Technology Support
Oakland Community College