Jessica Hoisington
Utica,MI
Summary
Personable and dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as a team with a positive attitude and strong work ethic to provide the best service to customers. I am able to communicate well and keep calm in escalated situations.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Wright & Filippis Medical
Rochester Hills, MI
03.2016 - 08.2023
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Performed administrative tasks such as filing paperwork, updating databases, record keeping and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Wright & Filippis Medical
Clinton Township, MI
03.2006 - 05.2011
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Processed payments by cash, check or credit card in person or over the phone and applied it to customers account.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) - Business Marketing
Baker College
Warren, MISome College (No Degree) - Business
Macomb Community College
Clinton Township, MISkills
- Payment Processing
- Credit Card Payment Processing
- Adaptive Team Player
- Problem-Solving Abilities
- Customer Service
- Microsoft Outlook/Excel
- Clerical support
References
References available upon request.
Timeline
Customer Service Representative
Wright & Filippis Medical
03.2016 - 08.2023
Customer Service Representative
Wright & Filippis Medical
03.2006 - 05.2011
Some College (No Degree) - Business Marketing
Baker College
Some College (No Degree) - Business
Macomb Community College
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