Jessica Holland
Harrison,MI
Summary
Fantastic at using Software for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues. Responsible City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal, and verbal, and written communication skills. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deputy Clerk of the Court
Clare County
05.2024 - Current
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
- Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
- Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
- Streamlined record-keeping systems by digitizing physical files into an organized online database accessible by authorized personnel only.
- Maintained organization within the courtroom by managing exhibits, monitoring proceedings, and enforcing courtroom rules.
- Expedited filing processes through the implementation of an electronic document management system, reducing paperwork and improving overall productivity.
- Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
- Assisted in increasing public access to court information by updating electronic databases with accurate case details.
- Upheld high standards of professionalism within the courtroom setting by demonstrating excellent interpersonal skills when interacting with individuals from diverse backgrounds.
Bartender/Server
Limberlost
08.2020 - Current
- I started out as a server and quickly made my way to bartender because of my hard work
- With that position came a lot of responsibility
- I would be in charge of assigning everyone's sections, making sure everyone's work was done, orders, and closing the restaurant
Customer Service Representative
Aflac
01.2020 - 07.2022
- Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate
- Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers
- Documented customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers
- Maintained up-to-date customer records in HubSpot CM while interacting with customers across email, phone, and social media
- Increased average customer order size for new customers by 14% by understanding needs and recommending the right products
Electrical Apprentice
Valley Electrical Contractors
03.2017 - 12.2020
- Basic electrical work under journeyman electrician
Sales Consultant
GRAFF CHEVROLET
02.2017 - 08.2018
- Met my quotas and above until I left for a better job opportunity
Print room employee
East Jordan Plastics
01.2015 - 02.2017
- Duties include: registering print for flower pots created at our company
- Checking labels and pots constantly to make sure the quality of the product being made is perfect for the customers
Cashier
Sugar Shack Party Store
07.2012 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High school or equivalent -
Gladwin High School
GladwinAssociate Of Business Administration - Business
Mid Michigan Community College
Harrison, MISkills
- Microsoft
- Communication
- Inventory
- Electrical Experience
- Low Voltage
- Blueprint Reading
- Bartending
- High Voltage
- Equipment Repair
- Cabling
- Home Care
- Microsoft Excel
- Microsoft Word
- Customer service
- Microsoft Office
- Medical terminology
- Case Processing
- Filing systems
- Work Prioritization
- Document Preparation
- Legal Documentation
- Calendar Management
- Data Entry
- Office Management
Certification
- Drivers License
- CPR/First Aid, 02/01/20 to 02/28/21
Additional Information
Completed 2 years of Early Childhood Development classes., Experience with Microsoft Word., Customer service experience., Spreadsheet and/or database experience., Organizational skills with strong attention to detail., Effective verbal and written communication skills., Ability to manage multiple projects and meet deadlines with accurate results., Ability to compose, proofread and edit correspondence., Ability to perform the essential functions of the job.
Assessments
Customer service, Proficient, 12/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Deputy Clerk of the Court
Clare County
05.2024 - Current
Bartender/Server
Limberlost
08.2020 - Current
Customer Service Representative
Aflac
01.2020 - 07.2022
Electrical Apprentice
Valley Electrical Contractors
03.2017 - 12.2020
Sales Consultant
GRAFF CHEVROLET
02.2017 - 08.2018
Print room employee
East Jordan Plastics
01.2015 - 02.2017
Cashier
Sugar Shack Party Store
07.2012 - 04.2015
High school or equivalent -
Gladwin High School
Associate Of Business Administration - Business
Mid Michigan Community College
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
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