Naomey Martin
Harrison,Mi
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Office Manager
H&R Block
02 2023 - Current
- Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint rate.
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated.
- Managed office space, equipment, and [4-6] employees, including providing for meeting space, central filing, and equipment and computer technology.
- Trained [3] new employees in office procedures, job descriptions and job expectations.
Part Time Manager
Dollar General
07.2019 - 07.2020
- Managed the work of [6] employees, increasing crew efficiency.
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
- Maintained comprehensive knowledge of different operating systems, networking technologies, and software applications.
- Managed a cash register in sales each day.
Associate Banker
JPMorgan Chase
05 2025 - Current
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Calculated fees due, interest and change for customer transactions.
Education
Early Childhood Education -
Mid Michigan Community college
Harrison, MI03.2015
General Study -
Clare Pioneer Adult Eduaction
Clare, MI05.2013
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Leadership
- Microsoft word
- Documentation review
- English
- Teller experience
- Developing work schedules
- Taxation understanding
- Cash Handling
- Self-motivated nature
- Best practices
- Relationship building
Timeline
Part Time Manager
Dollar General
07.2019 - 07.2020
Office Manager
H&R Block
02 2023 - Current
Associate Banker
JPMorgan Chase
05 2025 - Current
Early Childhood Education -
Mid Michigan Community college
General Study -
Clare Pioneer Adult Eduaction