Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Holloway

Dunwoody,GA

Summary

Dynamic professional with strong interpersonal and conflict resolution skills developed in structured and regulated environments. Proven track record of maintaining order, ensuring safety, and managing challenging situations with professionalism and composure. Eager to leverage transferable skills in a new field that values collaboration and fosters a positive work environment. Committed to contributing effectively to team success and enhancing workplace dynamics.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Corrections Officer

Monroe County Correctional Facility
09.2024 - 06.2025
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
  • Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
  • Oversaw and maintained custody of 200 inmates in maximum security.

Admissions Coordinator

Integrity House
01.2024 - 06.2024
  • Provided exceptional customer service during phone and email interactions with prospective adults and their families, addressing concerns promptly and professionally.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.

Teacher's Assistant

The Deron School of New Jersey
05.2022 - 03.2023
  • Implement lesson plans that teacher provides to each student
  • Collaborated with Teacher to assist students in daily activities
  • Assisted each student with multiple, intellectual, physical disabilities, autism spectrum disorder and down syndrome with their individual needs
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.

Daycare Eligibility Specialist

Program for Parents
09.2021 - 05.2022
  • Created pending letters for applicants who are missing documents.
  • Handled phone calls and emails.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Resolved discrepancies with client applications to verify eligibility.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.

Education

Bachelor of Science - Psychology

Kean University
Union
05-2026

Associate Degree of Science in Criminal Justice -

ASA College
Brooklyn, NY
06.2015

Skills

  • Effective organizational skills
  • Effective conflict resolution
  • Mental health education
  • Strong ethical standards
  • Effective verbal communication
  • Conflict resolution strategies
  • Effective communication
  • Maintaining confidentiality
  • Proficient in defensive tactics
  • Adherence to ethical standards
  • Contraband detection

Certification

CPR Training - 1year

Timeline

Corrections Officer

Monroe County Correctional Facility
09.2024 - 06.2025

Admissions Coordinator

Integrity House
01.2024 - 06.2024

Teacher's Assistant

The Deron School of New Jersey
05.2022 - 03.2023

Daycare Eligibility Specialist

Program for Parents
09.2021 - 05.2022

Bachelor of Science - Psychology

Kean University

Associate Degree of Science in Criminal Justice -

ASA College

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