Jessica Hoffman
Fairbanks,Alaska
Summary
Dependable employee serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Tanana Valley Clinic
09.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Trained new staff on filing, phone etiquette and other office duties.
Toddler Teacher
Imagine That Child Care
09.2021 - 09.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed for ample outdoor discovery time in schedule each day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Engaged with children on individual basis to build positive relationships and promote learning.
Pediatric Registration Representative
Tanana Valley Clinic
12.2020 - 08.2021
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments and issued receipts.
- Organized, checked and submitted all related paperwork.
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
Personal Caregiver
Rescare Homecare
02.2018 - 12.2020
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided basic grooming and hygiene assistance to patients.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
Child Care
Local Business
05.2014 - 05.2017
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Assisted in potty training and toilet hygiene.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Education
High School Diploma -
Gladys Dart School
Manley Hot Springs, AK12.2017
Skills
- Counseling and Guidance
- Health Information Access Management
- Program Oversight
- Coordinate Referrals
- Multitasking Abilities
- 50 WPM Typing Speed
- Medication Side Effect Knowledge
- Care Plan Recommendations
- Database Coordination
- Reliability and Dedication
Certification
- HIPPA
- Professional Development
- Mandated Reporter
- First Aide & CPR
- Resuscitation Quality Improvement
- Active Shooter Response
Timeline
Patient Care Coordinator
Tanana Valley Clinic
09.2022 - Current
Toddler Teacher
Imagine That Child Care
09.2021 - 09.2022
Pediatric Registration Representative
Tanana Valley Clinic
12.2020 - 08.2021
Personal Caregiver
Rescare Homecare
02.2018 - 12.2020
Child Care
Local Business
05.2014 - 05.2017
High School Diploma -
Gladys Dart School
- HIPPA
- Professional Development
- Mandated Reporter
- First Aide & CPR
- Resuscitation Quality Improvement
- Active Shooter Response
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