Summary
Overview
Work History
Education
Skills
School
School Location
Personal Characteristics
Timeline
Generic
Jessica Horal

Jessica Horal

Jupiter

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

17
17
years of professional experience

Work History

Tiki Server, Bartender and Trainer

Topside At Charlie And Joe's At Love Street
12.2020 - Current
  • Responsible for various administrative and office tasks such as payroll, cash deposits, invoices, record keeping, etc
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Followed strict recipes and drink measurements to minimize product used.

Server Trainer, Opening Team

U-Tiki Beach
03.2014 - 12.2018
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Hurricane Cafe
02.2007 - 03.2014
  • Opening team member of a high volume restaurant
  • Responsible for cash outs, customer service, daily opening and closing routine
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

01.2003

01.2001

Skills

  • Well organized in fast paced environments and multi-task oriented
  • A quick learner in hands-on environments, and motivated to develop new skills
  • Enjoy meeting and working with new colleagues in order to collaboratively achieve greater goals
  • Proficient in Microsoft office, POS systems, and back office programs
  • Passionate about building relationships with guests through creative cocktails and genuine hospitality
  • Inventory management, safety and sanitation training

School

Palm Beach Gardens Community High School

School Location

Palm Beach Gardens, Florida

Personal Characteristics

Highly energetic and personable, with almost 20 years of experience in service and client interface. A true Jupiter local with hometown spirit and loyal clientele. 

Timeline

Tiki Server, Bartender and Trainer

Topside At Charlie And Joe's At Love Street
12.2020 - Current

Server Trainer, Opening Team

U-Tiki Beach
03.2014 - 12.2018

Server

Hurricane Cafe
02.2007 - 03.2014

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Jessica Horal