Jessica Hovey

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

As the Junior Mortgage Loan Processor, I expedited the loan process by collecting and administering loan application paperwork for the loan underwriter's approval. I assessed borrowers' qualifications for a loan by verifying employment while managing all new pre-approved loans in the company pipeline and ordering Title, Appraisal, Homeowners Insurance, Fraud Guard, and Mortgage payoffs. I capitalized on excellent communication skills and extensive loan processing knowledge to answer borrowers' questions. I also ensured correct lending decisions by requesting and evaluating all required documents from borrowers for final loan approval. In addition, I worked with the Senior Processors and Loan Officers to support their needs for final loan approval, advancing the loan process.

• Title orders
• Sending Title Commitments to lenders
• Ordering Tax Cert,
• Worked Prelim CD Prepared funds distribution
• reports detailing amounts owed to each party involved in the transaction.
• Reviewed closing instructions from lenders ensuring
• compliance with applicable regulations.
• Researched discrepancies on escrow accounts using various sources such as title.
• Insurance policies, deeds and other legal documents.

• Responsible for scanning closings documents.
• shipping and processing loan documents
• 1099 Report
• Funding/balancing loans Refis, Purchases, Mobile homes Kept up with SOL & ROL
• Sent out wires, Agent checks, HOA, Home warranty, payoffs
• Sent Deeds of trust and Warranty Deeds to be recorded.
• Check on final title policies
• Audited File