JESSICA HOWARD
Maricopa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Group Home Manager
New Beginning Homes
Laveen, AZ
01.2024 - Current
- Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
- Maintained accurate records of client attendance, progress notes, medications, and incident reports.
- Provided crisis management interventions as needed to address behavioral issues in a timely manner.
- Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
- Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
- Evaluated resident progress on an ongoing basis through regular communication with family members.
- Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists., to provide comprehensive care services for clients.
- Recruited, hired, trained and supervised new personnel within the facility according to state regulations.
Respite Youth Mentor
Four Directions LLC
Chandler, Arizona
10.2023 - Current
- Facilitated group activities to help build social skills and increase self-esteem.
- Provided guidance, support, and encouragement to at-risk youth.
- Organized recreational activities such as field trips and sports teams.
- Collaborated with parents, teachers, counselors, and other professionals to ensure positive outcomes for youth.
- Developed strategies to address challenging behaviors in a constructive manner.
- Maintained records of progress on goals and objectives set by youth participants.
- Created an environment that was safe and supportive for all participants in mentoring sessions.
- Advised youth on resources available within the community that can assist them.
- Advocated for access to services needed by participants including mental health care and educational assistance.
- Actively listened to understand the needs of each individual participant.
Behavioral Health Technician Supervisor
Arizona Children's Group
Chandler, AZ
11.2022 - 01.2024
- Proficient documentation of residents’ daily progress
- Positively interact with residents at all times and provide support
- Assisting with morning and bedtime routines
- Encouraging socially acceptable habits and behaviors (i.e personal hygiene and grooming, table manners, etc.)
- Administration of daily medication
- Enforcing policies and procedures
- Maintaining cleanliness of the facility and food preparation as needed
- Facilitating program activities, and maintaining residents’ schedules
- Assisting as needed in Crisis Intervention
Youth Entrepreneurship Program Intern
Hustle PHX
Phoenix, AZ
09.2022 - 08.2023
- Providing youth with tools that will allow them to take their business from the ideation phase to the execution of starting their business
- Facilitating activities with youth at various partnerships
- Creation of youth-digestible business curriculum
- Enhanced educational and social development of adolescents by implementing positive lesson plans and activities.
Apple Support Advisor
24-7 Intouch - Mesa
Mesa, AZ
12.2020 - 09.2022
- Taking 50 to 100 incoming/outbound calls per day
- Providing billing/technical support to customers
- Filing/Emails
- Data entry/Appointment setting
- Providing product information/sales
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered user inquiries to resolve computer software or hardware operation problems.
Resolution Specialist
Optima Tax Relief
Chandler, AZ
01.2019 - 01.2021
- Daily data entry of clients' information in the system
- Uploading/Sortation of documents, Filing, and Emails
- Daily resolution of 50 to 100 inbound calls per day
- Liaison between customer and case manager
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
Certified Nursing Assistant -
Salina Area Technical College
Salina, KS10.2011
High school diploma -
Tavares High School
Tavares, FL05.2006
Skills
- Strong Organization
- Time and Task Management
- Active Listening
- Technology Adaptability
- Excellent Verbal and Written Communication
- Problem-Solving Skills
- Accuracy and Attention to Detail
- Strong ability to Work Independently
- Interpersonal Skills
- Skype, Zoom, Dropbox, Google Suite, Etc
- Grant Writing
- Records management
- Troubleshooting
Timeline
Group Home Manager
New Beginning Homes
01.2024 - Current
Respite Youth Mentor
Four Directions LLC
10.2023 - Current
Behavioral Health Technician Supervisor
Arizona Children's Group
11.2022 - 01.2024
Youth Entrepreneurship Program Intern
Hustle PHX
09.2022 - 08.2023
Apple Support Advisor
24-7 Intouch - Mesa
12.2020 - 09.2022
Resolution Specialist
Optima Tax Relief
01.2019 - 01.2021
Certified Nursing Assistant -
Salina Area Technical College
High school diploma -
Tavares High School
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