Jessica Hummel
Rio Grande
Summary
Results-driven Parts Sales Associate with knowledge in point-of-sale systems and marine equipment. Focused on enhancing customer service and optimizing inventory management to drive business growth. Skilled in customer education and product knowledge, delivering a superior customer experience.
Overview
7
7
years of professional experience
Work History
Parts Sales Associate
Pier 47 Marina
Wildwood
06.2024 - Current
- Educated customers on maintenance and care for marine equipment, enhancing their product knowledge and satisfaction.
- Managed inventory levels for boat components and accessories, ensuring consistent availability for customers.
- Processed sales transactions accurately using point-of-sale systems to facilitate smooth operations.
- Coordinated with team members to organize sales floor, improving customer experience through efficient layout.
- Addressed customer inquiries and resolved issues promptly to uphold service standards.
- Operated point-of-sale and parts lookup computer systems for accurate transaction processing.
- Opened crates to replenish stocked items in designated aisles for improved accessibility.
Housing Certification Specialist
Arbor Housing and Development
Corning
10.2022 - 05.2024
- Managed certification application processes for housing assistance programs, ensuring compliance with regulations.
- Reviewed documentation to ensure compliance with federal and state standards.
- Collaborated with clients to gather necessary information, facilitating timely certification processes.
- Maintained and updated certification tracking systems, enhancing accuracy and streamlining workflows.
- Communicated certification status and requirements to stakeholders effectively.
Bank Teller
C&N
Mansfield
06.2022 - 10.2022
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Balanced cash drawer daily to ensure accuracy.
Cashier
Target
Reading
11.2021 - 04.2022
- Processed customer transactions with attention to detail, ensuring accuracy and efficiency.
- Maintained clean, organized checkout area to support positive customer interactions.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints promptly, contributing to increased satisfaction and loyalty.
Cashier
Lowes Home Improvment
Reading
08.2021 - 11.2021
- Processed customer transactions efficiently and accurately at checkout.
- Guided customers in product selection and provided tailored recommendations.
- Processed cash, credit, and return transactions in compliance with company policies.
Manager
Hummels Trading Post
Westfield
05.2019 - 08.2021
- Optimized inventory levels and organized product displays, increasing customer engagement.
- Collaborated with suppliers to strengthen relationships and ensure timely deliveries, supporting continuous product availability.
- Resolved customer inquiries and issues promptly to improve service satisfaction.
- Maintained accurate stocking procedures, contributing to effective inventory management.
Parts Sales Manager
Carquest Auto sales
Westfield
05.2019 - 08.2021
- Developed promotional strategies to increase parts sales and customer engagement.
- Managed inventory levels of automotive parts and accessories to support sales objectives.
- Oversaw daily operations of the parts department, ensuring efficient workflow.
- Trained sales staff on product knowledge and customer service techniques to enhance customer satisfaction.
- Coordinated with suppliers for timely delivery of automotive parts, ensuring stock availability.
- Assisted customers in selecting the right automotive parts for their needs.
- Maintained accurate records of sales transactions and inventory levels.
- Provided excellent customer service by responding to inquiries in a timely manner.
Education
High School Diploma -
Cowanesque Valley High School
Westfield, PA06-2021
Skills
- Point-of-sale operation
- Parts cataloging
- Inventory management
- Sales forecasting
- Customer relationship management
- Marine equipment knowledge
- Product education
- Time Management
Timeline
Parts Sales Associate
Pier 47 Marina
06.2024 - Current
Housing Certification Specialist
Arbor Housing and Development
10.2022 - 05.2024
Bank Teller
C&N
06.2022 - 10.2022
Cashier
Target
11.2021 - 04.2022
Cashier
Lowes Home Improvment
08.2021 - 11.2021
Manager
Hummels Trading Post
05.2019 - 08.2021
Parts Sales Manager
Carquest Auto sales
05.2019 - 08.2021
High School Diploma -
Cowanesque Valley High School