Jessica Hurd
Lexington,KY
Summary
Experienced with over 10 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking coordinator position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure showroom coordinator position. Ready to help team achieve company goals and willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Showroom Consultant
State Beauty Supply
Lexington, KY
07.2021 - Current
- Helping each individual and/or salon prosper.
- Provide the best customer service to our clients and their needs.
- Put truck away in a timely manner.
- SELL SELL SELL to meet our daily and monthly goal.
- Offer current promotions
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working m
Office File Clerk
Do All Co
Lexington , KY
04.2019 - Current
- Implemented improvements to file systems and procedures.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Write proposals/bills for customers.
- Write and send out checks for the company's billing.
- Bank deposits for incoming paid bills.
House Cleaner
The Cleaning Authority
Lexington, KY
04.2020 - 07.2021
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Deli/Cashier
The Mouse Trap
Lexington, KY
03.2019 - 04.2020
- Offered product samples to help customers discover new items.
- Checked product quality for freshness before serving.
- Fulfilled orders accurately.
- Prepared deli items per customer requests.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Player Services Representative
Redmile
03.2017 - 02.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Signed up new customers, gave them a tour within the facility, made changes to their accounts, printed new cards
Education
High School Diploma -
Henry Clay High School
Lexington, KY05.2013
Skills
- Customer Service and Assistance
- Showroom Displays
- Effective Customer Communication
- Maintaining Clean Work Areas
- Information Updates
- Critical Thinking
- Calculator Usage
- Correspondence Typing
- Customer Feedback
- Phone Inquiries
- Team Goals
Timeline
Showroom Consultant
State Beauty Supply
07.2021 - Current
House Cleaner
The Cleaning Authority
04.2020 - 07.2021
Office File Clerk
Do All Co
04.2019 - Current
Deli/Cashier
The Mouse Trap
03.2019 - 04.2020
Player Services Representative
Redmile
03.2017 - 02.2019
High School Diploma -
Henry Clay High School
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