Jessica Hurd
19408 Crescent DR E,WA
Summary
Dynamic SR. Residential Installation Technician at Comcast with a proven track record in equipment installation and exceptional customer service. Recognized for troubleshooting complex issues and consistently exceeding performance metrics. Adept at fostering a culture of safety while training new technicians, ensuring high-quality installations in diverse conditions.
Overview
18
18
years of professional experience
Work History
SR. Residential Installation Technician
Comcast
1701 John F Kennedy Blvd #300, Philadelphia, PA 19
02.2007 - Current
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshoot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
- Fostered culture of safety, leading by example and ensuring adherence to all regulatory requirements.
- Conducted in-depth pre-installation site surveys to anticipate challenges and plan accordingly.
- Worked with diverse types of weather and ground conditions.
Education
High School Diploma -
Bellarmine Preparatory High School
Tacoma, WA06-1998
Skills
- Equipment installation
- Power tools operation
- Worksite safety
- Customer service
- Troubleshooting
- Problem analysis
- Outdoor installations
- Work inspection
- Quality assurance
Timeline
SR. Residential Installation Technician
Comcast
02.2007 - Current
High School Diploma -
Bellarmine Preparatory High School