Jessica Hurd

SR. Residential Installation Technician

Comcast

02.2007 - Current

Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Diagnosed and troubleshoot system faults, identifying equipment issues and resolutions.
Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level.
Provided excellent customer service, addressing questions and concerns during the installation process.
Followed all company guidelines regarding safety procedures when out in field.
Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
Maintained updated knowledge of all equipment, products, and services to properly educate customers.
Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
Fostered culture of safety, leading by example and ensuring adherence to all regulatory requirements.
Conducted in-depth pre-installation site surveys to anticipate challenges and plan accordingly.
Worked with diverse types of weather and ground conditions.