Wilbert Lawson

Senior Field installation repersentive

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Deliver high quailty installations of Roche Diagnostics systems at customer sites across US.
• Provided exceptional technical exterprise on equipment installation,site readiness connectivity of Roche analyers and related instrumentation.
• Worked effectively in fast-paced environments.

• Installed and calibrated equipment for automated inspection systems..
• Install and upgrade laser and camera systems at USPS, FedEx, UPS facilities nationwide, ensuring seamless integration.
• Provide remote and on-site technical support, minimizing downtime and ensuring optimal performance.
• Conduct training sessions for maintenance personnel, enhancing their operational and maintenance skills.
• Travel nationwide to client sites, demonstrating flexibility and dedication to meeting client needs. Optimized logistical workflows for global travel projects, enhancing efficiency.

• Tested and deployed Windows 10 on laptops and desktops, resolving migration issues.
• Tracked and resolved Windows 10 issues using project sites and ticketing systems, improving system reliability.
• . Monitored and completed break-fix repairs on computers and mobile kiosks, maintaining operational continuity.

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• Executed computer imaging for government and educational sectors, streamlining operational processes.
• Installed and configured hardware and software, ensuring optimal functionality and user satisfaction. Deployed Wi-Fi for the Dallas Area Rapid Transit, improving connectivity and service efficiency.
• Delivered extensive training and post-deployment assistance, boosting user proficiency and system reliability.

• Oversaw daily operations and incident resolution within data center ticketing systems.
• Coordinated logistics and transportation for equipment to boost delivery efficiency.
• Oversaw the procurement of essential infrastructure components, ensuring error-free deliveries and project completion.
• Implemented strategic planning for equipment installation and removal, resolving complex technical issues, and ensuring all projects were completed on time.

• Coordinated project schedules and resources for telecommunications initiatives.
• Assisted in the development of project timelines and deliverables.
• Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.

• Enhanced technician proficiency by leading U-Verse installation and customer care training.
• Updated technical training materials to ensure accuracy and relevance for field technicians.
• Supported technician career growth by providing comprehensive training in billing and customer interaction.

• Managed Rural Broadband projects in Dallas/Ft Worth, TX and Ft Ord, CA, ensuring timely completions.
• Developed MDU internet solutions, boosting efficiency and service quality. Improved team performance through targeted training and strategic meetings.
• Optimized installation processes, reducing downtime and enhancing system reliability.
• Trained techs on the installation of FIOS. Revised safety protocols, significantly decreasing workplace incidents.