Jessica Huynh
Aya Healthcare
El Cajon,CA
5
years of professional experience
Diligent operation specialist with robust background in managing client accounts and ensuring customer satisfaction. Successfully coordinated high-impact projects, fostering strong relationships with key stakeholders. Demonstrated expertise in problem-solving and strategic planning, showcasing excellent communication and organizational skills.
Work History
Senior Account Coordinator II
4 Years- Coordinated communication between internal teams and clients to streamline project workflows.
- Developed strategic plans to enhance client engagement and retention initiatives.
- Managed client accounts, ensuring satisfaction and timely resolution of issues.
- Analyzed account performance metrics, identifying opportunities for process improvements.
- Maintained comprehensive documentation of client interactions and project updates for transparency.
- Assisted in the development of strategic marketing plans to drive brand awareness and client engagement.
- Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
Recruitment Specialist I/II/III
1 Year 1 Month- Mentored junior recruiters, fostering skills development and knowledge sharing within the team.
- Managed multiple requisitions from six assigned recruiters while simultaneously maintaining attention to detail and excellent organizational skills.
- Utilized Salesforce to manage candidate pipelines and improve communication by 10%.
- Collaborated cross-functionally with other departments to understand their unique staffing needs and priorities.
- Ensured compliance with all federal, state, and local regulations related to recruitment practices.
Education
Bachelor of Science - Business Administration Human Resource Management, Minor in Sociology
Skills
Candidate sourcing
CRM software
Data management
Documentation
Regulatory compliance
Account retention
Customer service
Critical thinking skills
Relationship management
Interpersonal skills
Self-motivated
Timeline
Senior Account Coordinator II
Aya Healthcare
04.2022 - 04.2026Read More
Recruitment Specialist I/II/III
Host Healthcare
03.2021 - 04.2022Read More
San Diego State University
Bachelor of Science from Business Administration Human Resource Management, Minor in Sociology
Read More