Jessica Ibarra
Eagle Pass,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
32
32
years of professional experience
Work History
DISCIPLINE CLERK
EAGLE PASS ISD
11.2001 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers(parents) by phone, email, or in-person to provide information.
- Mastered data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer(parent) satisfaction by promptly answering inquiries and providing accurate information.
- Work with multi discipline within the campus team helping cover other duties during emergencies or absences.
Owner/Operator
Lexii Cakes
01.2005 - Current
- Started my side business in baking in 2005.
- Started with a few cake recipes and have expanded to 30 different options and added catering as well as personalized packages for other businesses.
- Managed inventory, accounts, public relations, marketing, and delivery.
ASSITANT SERVICE MANAGER
HEB
06.1995 - 11.2001
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team to ensure timely completion of tasks and high-quality customer service.
- Effectively provided assistance and guidance to new employees in order to help them succeed in their positions.
- Responsibilities included fiscal management of cash registers and supervising that every cashier balanced and fraud prevention.
Customer Service Representative(several Positions)
HEB
06.1992 - 09.1995
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Started with the company pushing carts and bagging groceries. Moved up to cashier then worked in the accounting office. Within 3 years was promoted ro Customer Service Manager.
Education
Bachelor of Arts - English
Sul Ross State University
Alpine, TX12.2008
Skills
- Typing
- Document preparation
- Calendar management,
- Fiscal information management
- Inventory specialist
- Scheduling
Timeline
Owner/Operator
Lexii Cakes
01.2005 - Current
DISCIPLINE CLERK
EAGLE PASS ISD
11.2001 - Current
ASSITANT SERVICE MANAGER
HEB
06.1995 - 11.2001
Customer Service Representative(several Positions)
HEB
06.1992 - 09.1995
Bachelor of Arts - English
Sul Ross State University
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