Nia Cebrian
Arlington,TX
Summary
Dynamic and dedicated professional with a strong work ethic and a proven track record in communication and customer service. Recognized for reliability and commitment to responsibilities, consistently delivering exceptional results in fast-paced environments. Passionate about fostering positive relationships, contributing to team success, and enhancing customer satisfaction. Collaborative team player eager to leverage skills to drive organizational goals.
Overview
6
6
years of professional experience
Work History
Discipline Clerk
South Grand Prairie High School
Grairie Prairie, Tx
07.2024 - Current
- Maintaining accurate and confidential records. Collaborating with administrators and staff to ensure enforcement of school behavior policies. Entering and updating data. Communicating with students, parents and staff.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, and email correspondence.
Team Member
Chick-Fil-A
Grand Prairie, Tx
10.2023 - 07.2024
- Customer service. Front-of-house service. Cashiering. Opening and closing.
- Operated point-of-sale system accurately, processing transactions efficiently and minimizing wait times.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Crew Member
Chipotle
Mansfield, Tx
07.2023 - 01.2024
- Customer service. Preparing orders in a fast paced environment. Cashiering. Closing.
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Took orders, prepared meals, and collected payments.
Team Member
Salad and Go
Grand Prairie, Tx
11.2022 - 06.2023
- Customer service. Preparing orders. Cashiering. Opening.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to service quality.
- Learned all required tasks quickly to maximize performance.
Team Member
Chick-fil-A
Arlington, TX
09.2020 - 06.2023
- Collaborated with team members to maintain cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new employees on standard operating procedures and customer service excellence.
- Managed inventory effectively, restocking supplies to ensure availability during peak hours.
- Implemented initiatives to improve workflow efficiency, reducing order processing times for customers.
Education
Associate of Arts -
Tarrant County College
Arlington, Tx05-2035
Journalism
University of Texas at Arlington
Arlington, Tx01-2021
High School Diploma - undefined
Mansfield Timberview
01-2020
Skills
- Customer service
- Telephone etiquette
- Communication
- Teamwork
- Problem solving
- Time management
- Organization
- Adaptability
- Cash handling
- Opening
- Closing
- Resolving issues
- Listening skills
Timeline
Discipline Clerk
South Grand Prairie High School
07.2024 - Current
Team Member
Chick-Fil-A
10.2023 - 07.2024
Crew Member
Chipotle
07.2023 - 01.2024
Team Member
Salad and Go
11.2022 - 06.2023
Team Member
Chick-fil-A
09.2020 - 06.2023
Journalism
University of Texas at Arlington
High School Diploma - undefined
Mansfield Timberview
Associate of Arts -
Tarrant County College