JESSICA GOETZ
Port Orchard,WA
Summary
Dynamic leader and organizational problem-solver with a proven track record in supervisory roles, team building, and exceptional customer service. Recognized for quickly adapting to new positions and implementing positive changes that drive company success. Expertise in administrative and operational support, including managing office tasks, coordinating schedules, and maintaining accurate records. Committed to fostering team collaboration and achieving measurable results while adept at utilizing office software and communication tools to adapt to evolving business needs.
Overview
11
11
years of professional experience
Work History
Business Office Assistant
Liberty Place Senior Living
Port Orchard, WA
02.2026 - Current
- Coordinated daily front office operations, routing calls, messages, and resident inquiries promptly.
- Scheduled appointments, meetings, and staff calendars to support smooth office workflow.
- Processed accounts payable and receivable, maintaining organized financial files and payment tracking.
- Monitored and tracked budgets and expenses.
- Enter employee payroll and resident billing for process.
- Assisted in achieving budget compliance by monitoring expenditures and highlighting variances.
- Boosted team productivity, organizing regular review meetings to address concerns and streamline workflows.
- Enhanced overall office efficiency with organization of digital/ hard chart filing systems, allowing for quicker document retrieval.
CUSTOMER SERVICE MANAGER
All Ways Caring Home Care
Silverdale
06.2021 - 01.2026
- Established and implemented administrative policies, procedures, and maintained proper documentation. Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services. Produced accurate and timely reports for payroll.
- Supervised and handled client inquiries, scheduling changes, and service concerns.
- Coordinated caregiver assignments and resolved staffing gaps to maintain continuity of care.
- Monitored service requests, documentation, and follow-up tasks for accurate client support.
- Trained staff on communication standards, problem resolution, and home care procedures. Reviewed employee performance, providing feedback and coaching to enhance team effectiveness.
HUMAN RESOURCE RECRUITMENT COORDINATOR
All Ways Caring Home Care
Silverdale
10.2020 - 06.2021
- Coordinated employee onboarding and developed internal and external training programs in online and traditional formats. Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms. Managed compensation, insurance and vacation days within employee benefits programs. Updated employee records in HR database system. Responded to internal inquiries regarding HR policies, procedures, payroll. Resolved candidate inquiries with knowledgeable and friendly service, enhancing customer satisfaction in recruitment process.
- Coordinated candidate screening, interview scheduling, and communication for high-volume recruitment needs.
- Maintained applicant tracking records, ensuring accurate updates across hiring stages and documentation.
- Supported onboarding processes by preparing new hire paperwork and coordinating start-date requirements.
CERTIFIED HOMECARE AIDE
All Ways Caring Home Care
Silverdale
10.2015 - 10.2020
- Assisted clients with ADLs to enhance daily living quality. Provided care for clients with various disabilities but mainly cared for full care Clients. Followed the care plan and directions to administer medications. Maintained updated records and safeguarded patient privacy in accordance with HIPAA. Complied with oral and written directions. Documented patient status and reported care needs changes to ensure timely adjustments in treatment.
- Provided personal care support, including bathing, grooming, dressing, and toileting assistance for clients.
- Monitored client condition and reported changes promptly to care team and family members.
- Prepared meals, assisted with feeding, and followed prescribed dietary guidelines.
Education
BA OF ARTS - HEALTH CARE ADMINISTRATION
The University of Arizona Global Campus
Chandler, AZ07-2024
Skills
- Financial documentation
- Budget tracking
- Financial reporting
- Administrative support
- Customer Service
- Client relations
- Communication strategies
- Problem-solving
- Multitasking skills
- Teamwork and collaboration
- Adaptability
Timeline
Business Office Assistant
Liberty Place Senior Living
02.2026 - Current
CUSTOMER SERVICE MANAGER
All Ways Caring Home Care
06.2021 - 01.2026
HUMAN RESOURCE RECRUITMENT COORDINATOR
All Ways Caring Home Care
10.2020 - 06.2021
CERTIFIED HOMECARE AIDE
All Ways Caring Home Care
10.2015 - 10.2020
BA OF ARTS - HEALTH CARE ADMINISTRATION
The University of Arizona Global Campus