Cassandra Gomez
Summary
Results-driven business and administrative professional with experience in payroll, financial operations, team leadership, and customer relations. Proven ability to manage office operations, oversee billing and financial processes, maintain regulatory compliance, and lead cross-functional teams. Seeking to leverage strong organizational and financial management skills in a healthcare business office leadership role.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Business Office Manager
Parkside Health and Rehabilitation Center
Deland
10.2024 - Current
- Managed daily business office operations for long-term care/skilled nursing facility
- Oversaw resident billing, insurance verification, Medicaid/Medicare processing, and private pay accounts
- Maintained accounts receivable/payable and resident financial records
- Coordinated admissions paperwork and resident financial documentation
- Served as liaison between residents, families, insurance providers, and facility administration
- Supervised office staff and ensured compliance with healthcare regulations and facility policies
Payroll Analyst
Daytona State College
Daytona Beach
08.2020 - 01.2022
- Processed payroll and maintained employee compensation records with high accuracy
- Managed PTO, sick leave, and vacation accrual records
- Prepared year-end payroll reporting including W-2 documentation
- Assisted employees with payroll and withholding inquiries
- Coordinated with payroll vendors and internal departments
- Maintained confidentiality of sensitive employee information
Branch Banker
Branch Banking and Trust Company
Pierson
10.2014 - 03.2019
- Led daily branch operations and supervised banking team performance
- Ensured compliance with banking regulations and internal procedures
- Managed staffing, training, and employee development
- Delivered exceptional customer service and resolved escalated client concerns
- Maintained accuracy in cash handling and financial transactions
- Developed client relationships to drive retention and business growth
Education
Bachelor of Science - Business Administration
Daytona State College
Daytona Beach, FL 08.2010 - 12.2019
Skills
- Billing management
- Insurance verification
- Accounts receivable
- Compliance oversight
- Financial documentation
- Customer relationship management
- Staff supervision
- Financial analysis
- Payroll administration
- Data analysis
- Effective communication
- Time management
- Conflict resolution
- Office administration
- Expense reporting
Timeline
Business Office Manager
Parkside Health and Rehabilitation Center
10.2024 - Current
Payroll Analyst
Daytona State College
08.2020 - 01.2022
Branch Banker
Branch Banking and Trust Company
10.2014 - 03.2019
Bachelor of Science - Business Administration
Daytona State College
08.2010 - 12.2019