Jessica Shearer
Sioux City,IA
Summary
Experienced office manager with a background in accounts payable/receivable, accounting, and payroll, as well as day-to-day office operations. Skilled in vendor communications, record keeping, and handling confidential information. Known for strong organization, dependability, and improving office efficiency.
Overview
21
21
years of professional experience
Work History
Business Office Manager
Pioneer Valley Living and Rehab
Sergeant Bluff, Iowa
06.2025 - 09.2026
- Coordinated daily office workflows, supply management, and administrative support to enhance operational efficiency.
- Managed billing for long-term care insurance to maintain accurate financial records. as well as Medicare and Medicaid
- Secured Part B authorization for long-term residents to ensure care coverage.
- Handled resident trust transactions to maintain proper account balances.
- Maintained clear communication with staff, residents, and families to resolve issues promptly and professionally, fostering positive relationships.
- Managed records and organization systems to ensure accurate information flow and operational continuity.
- Order office supplies and monitor spending to stay within department budget guidelines
- Performed routine office support tasks to assist team operations.
City Mail Carrier
United States Postal Service, USPS
Le Mars, Iowa
10.2020 - 04.2025
- Delivered mail and packages efficiently across designated routes.
- Operated postal delivery vehicles, ensuring adherence to safety regulations and efficient route navigation.
- Sorted and organized incoming mail to ensure timely delivery and enhance service reliability.
- Maintained accurate records of deliveries and pickups.
- Assisted customers with postal service inquiries, fostering positive customer relations and support.
- Followed safety protocols while navigating various terrains and weather conditions.
- Ensured proper handling of valuable documents or fragile items.
- Conducted regular checks of mailbox locks along the route.
- Recorded time spent at each stop during daily delivery routes.
Sales Manager
V Vape BMS
Sioux City, Iowa
02.2018 - 09.2021
- Coached sales team members, fostering accountability and elevating service quality
- Led daily store operations, enhancing staff performance, optimizing scheduling, and elevating customer service
- Built strong relationships with customers through responsive communication and consistent follow-up
- Maintained organized operational processes, driving efficiency that supported business growth
Office Manager
Helzberg Diamonds
Sioux City, Iowa
08.2016 - 08.2018
- Managed daily operations and administrative tasks for a high-end jewelry retailer.
- Coordinated scheduling and appointments for staff and customer consultations.
- Implemented office procedures that streamlined workflow and improved organization.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and coordinated supply orders to maintain optimal stock levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in planning promotional events that increased customer engagement in-store.
Office Administrator
Best Choice Home Health Care
Las Vegas, Nevada
09.2005 - 07.2012
- Oversaw office operations to enhance service delivery in home health care.
- Facilitated onboarding of new staff through effective training and orientation programs.
- Handled billing inquiries and processed insurance claims for services rendered.
- Created procedures to optimize administrative workflows within the office.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
Education
Associate of Science - Paramedic Medicine
Community College of Southern Nevada
Henderson, NV05-2001
Skills
- Billing management
- Claims management
- Office management
- Operations management
- Record keeping
- Supply management
- Office inventory oversight
- Customer relationship management
- Employee onboarding
- Staff training
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Dispute resolution
- Effective communication
Timeline
Business Office Manager
Pioneer Valley Living and Rehab
06.2025 - 09.2026
City Mail Carrier
United States Postal Service, USPS
10.2020 - 04.2025
Sales Manager
V Vape BMS
02.2018 - 09.2021
Office Manager
Helzberg Diamonds
08.2016 - 08.2018
Office Administrator
Best Choice Home Health Care
09.2005 - 07.2012
Associate of Science - Paramedic Medicine
Community College of Southern Nevada