JESSICA IRAOLA
Boston
Summary
Dynamic hospitality professional and U.S. Navy veteran with over five years of experience in restaurant management, including four years as a General Manager in both high-volume and fine dining settings. Recognized for exceptional leadership in team development, cost control, and operational strategy, consistently driving profitability while delivering outstanding guest experiences. Expertise in cultivating positive, accountable team cultures and implementing initiatives that enhance efficiency and foster guest loyalty. Committed to elevating service standards and achieving sustainable growth within the hospitality industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Atlantic Fish Company
06.2025 - Current
- Quickly learned and adapted to new systems and technologies, supporting driving operational improvements while ensuring team adherence to standards
- Created and implemented training programs to support new operational initiatives, improving consistency, accountability, and guest experience
- Developed and deployed shared spreadsheets and tracking tools across multiple Areas of Responsibility (AORs), increasing accuracy, visibility, and managerial efficiency
- Monitored forecasted sales and adjusted staff schedules of 20+ employees to control labor costs and ensure proper coverage
- Oversaw daily operations, ensuring high-quality service and adherence to health regulations.
General Manager
Nash Bar & Stage
01.2021 - 06.2025
- Controlled bi-weekly payroll processing for 40+ staff members using ADP and Paylocity, ensuring accuracy and timely payments.
- Managed all recruiting, hiring, and training processes, resulting in high staff retention.
- Scheduled and coordinated shifts for 40+ employees using 7shifts, ensuring optimal staffing during peak business hours in the Theater District.
- Applied for, managed, and renewed all restaurant licenses and permits—including health, food safety, entertainment, and liquor—ensuring regulatory compliance and timely renewals to prevent operational disruptions in a multi-level establishment.
- Coordinated and managed all establishment events, collaborating with performers, vendors, and staff to deliver seamless experiences that boosted customer engagement and increased event-driven revenue by 30%, utilizing Tripleseat and BentoBox.
Floor Manager
Citrus & Salt
01.2021 - 01.2021
- Supervised and motivated a team of 30+ employees, fostering a high-volume, efficient work environment.
- Directed daily restaurant operations using the Toast POS system for transactions and managed all guest operations through OpenTable.
- Maintained in-depth knowledge of the menu, ingredients, and cooking methods to enhance the guest experience.
Gunners Mate Petty Officer Second Class Weapon Specialist
United States Navy
01.2013 - 01.2020
- Led and managed teams both shore-side and while deployed, overseeing up to 50 weapons specialists and fostering a high-performance culture focused on accountability, efficiency, and excellence.
- Instructed and trained over 200 sailors in live-fire exercises, training programs, and the operation, maintenance, and troubleshooting of small arms, crew-served weapons, and gun mounts to support deployed shipboard exercises and operations.
Education
Highschool Diploma -
Middleboro Highschool
Middleboro01.2012
Skills
- Guest Experience Management
- Labor schedule & Cost Control
- Multi-Unit Operations & Leadership
- Team Development & Leadership
- Event Planning and Coordination
- Simphony POS
- Compeat
- Oracle- Reporting & Analytics
Certification
- Serv Safe Manager
- Allergen Awareness
- Choke Safe
- Crowd Control Manager
Timeline
Restaurant Manager
Atlantic Fish Company
06.2025 - Current
General Manager
Nash Bar & Stage
01.2021 - 06.2025
Floor Manager
Citrus & Salt
01.2021 - 01.2021
Gunners Mate Petty Officer Second Class Weapon Specialist
United States Navy
01.2013 - 01.2020
Highschool Diploma -
Middleboro Highschool