Jessica Jacobsen
Saratoga Springs,UT
Summary
With over 15 years of leadership in the medical device industry, expertise lies in driving operational excellence, managing strategic projects, and ensuring top-quality standards. Strong background in operations management, logistics, project management, quality assurance, mergers and acquisitions, inventory accuracy, and innovative sales strategies. Reputation built on exceptional communication skills, strategic product development, creative problem-solving abilities, and talent for building and leading high-performing teams. Fully dedicated to driving growth, enhancing collaboration, and securing a competitive edge for the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Sales Representative
Orthofix
11.2022 - Current
- Managed product returns and worked in close collaboration with the Logistics department to ensure smooth product deliveries, enhancing operational efficiency.
- Exhibited comprehensive understanding of all relevant Neurosurgical offerings in the portfolio.
- Oversaw the consignment inventory process for designated accounts, ensuring accuracy and efficiency.
- Validated annual audits for physical inventory counts, demonstrating meticulous attention to detail and adherence to established auditing protocols.
- Utilized strong problem-solving skills and extensive product knowledge to educate healthcare professionals about proper product usage.
Sr. Supervisor, Supply Chain
Stryker
10.2022 - 11.2023
- Managed initiatives to enhance team morale and foster cohesion during the integration of two teams within a shared warehouse environment.
- Applied advanced data analysis techniques to identify emerging trends and streamline processes.
- Led Real Estate project to optimize inventory and locate new warehouse space in proximity to customers.
- Served as the project lead, overseeing the smooth combination of policies and procedures from two separate entities.
Head of Operations & Warehouse
Stryker - Uinta Medical Distributorship
09.2020 - 11.2021
- Streamlined warehouse operations for efficient inventory movement.
- Managed a wide range of Customer Service duties such as overseeing S1 restock orders, Biological Orders, WEX requests, and PO collection.
- Led the optimization of warehouse procedures, hiring, guided training initiatives, and identified process gaps to exercise effective leadership.
- Oversaw inventory management and annual inventory audits across warehouse and consignment sites.
Hub & Strategic Associate
EasyPost
10.2019 - 04.2020
- Developed a new freight department from ground up, including the design of a comprehensive onboarding training program.
- Generated detailed metric reports covering freight budgeting, customer growth analysis, invoicing records, and P&L statements.
- Facilitated collaboration amongst Sales, CRM team and vendors to ensure customer retention.
Freight Operations
EasyPost
09.2018 - 10.2019
- Managed daily tasks for freight operations such as quoting, booking, and bill of lading creation for LTL, FTL, and volume shipments.
- Generated 72% sales growth through effective upselling of freight insurance offerings to clientele.
- Analyzed freight operations data for trend and issue identification.
Regional Operations Manager - Southeast
Wright Medical Technology Inc.
01.2018 - 08.2018
- Ensured seamless functionality remotely by managing daily operations across four warehouse locations, and multiple drop sites in the South East.
- Streamlined warehouse layout across multiple sites, establishing company-wide standards through implementation of policies and procedures.
- Delivered quarterly reports to stakeholders showcasing key business KPIs such as financial reporting, inventory management, client satisfaction levels, and territory achievements.
Territory Operations Manager
Wright Medical Technology Inc.
02.2016 - 01.2018
- Achieved a 1.64% variance in inventory audits, resulting in the recovery of $43,000 in lost inventory.
- Led nationwide Employee Activity Committee (EAC) initiative for 250 employees. Introduced and executed employee recognition and reward program.
- Elevated the Wiliness To Recommend metric from 77% to a remarkable 87% through effective application of EAC strategies.
Hub Supervisor
Wright Medical Technology Inc.
09.2009 - 02.2016
Education
Bachelor of Science - Business Administration Management
Western Governors University
12-2024
Hillcrest High School
06.2003
Skills
- Operations management
- Project management
- Process improvement
- Logistics operations
- Problem Solving
- Policy formulation
- Data visualization
- Marketing skills
- Microsoft Office suite
Certification
- Leadership Certification
- Management Certification
- Strategic Thinking & Innovation Certification
- NSLS Honor Society
Timeline
Associate Sales Representative
Orthofix
11.2022 - Current
Sr. Supervisor, Supply Chain
Stryker
10.2022 - 11.2023
Head of Operations & Warehouse
Stryker - Uinta Medical Distributorship
09.2020 - 11.2021
Hub & Strategic Associate
EasyPost
10.2019 - 04.2020
Freight Operations
EasyPost
09.2018 - 10.2019
Regional Operations Manager - Southeast
Wright Medical Technology Inc.
01.2018 - 08.2018
Territory Operations Manager
Wright Medical Technology Inc.
02.2016 - 01.2018
Hub Supervisor
Wright Medical Technology Inc.
09.2009 - 02.2016
Bachelor of Science - Business Administration Management
Western Governors University
Hillcrest High School
- Leadership Certification
- Management Certification
- Strategic Thinking & Innovation Certification
- NSLS Honor Society
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