Jessica Jalapa
Denton
Summary
Experienced General Manager with strengths in team leadership, operations management, and customer relations. Skilled in scheduling, problem resolution, and process improvement to support smooth service and strong business results.
Overview
1
1
Language
12
12
years of professional experience
Work History
General Manager
Villa Grande Mexican Restaurant
12.2015 - Current
- Directed daily restaurant operations, ensuring consistent service standards and efficient workflow.
- Resolved guest concerns promptly to maintain positive dining experiences and loyalty.
- Reviewed sales reports and operating expenses to support informed business decisions.
- Implemented process improvements to strengthen team productivity and operational consistency.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Supervised hiring, training, and performance reviews for front-of-house and kitchen teams.
- Managed labor schedules to align staffing levels with business demand.
- Monitored inventory ordering, stock rotation, and vendor relationships to control supply availability.
- Enforced food safety, sanitation, and compliance procedures across all departments.
Cosmetologist
18/8 Fine Men's Salons
04.2014 - 04.2015
- Consulted with clients to recommend personalized hairstyles, treatments, and product selections.
- Styled hair and facial hair using advanced techniques to create polished, consistent finishes.
- Delivered precision haircuts, beard trims, and shaves aligned with client preferences and grooming standards.
- Maintained sanitation protocols for tools, workstations, and service areas to support safe operations.
Education
High School Diploma -
Billy High School
Denton, TXCosmetology Operator License -
Ogle School
TXSkills
- Operations management
- Leadership effectiveness
- Customer relations
- Customer retention
- Problem resolution
- Staff management
- Employee scheduling
- Schedule management
- Time management
- Training and development
- Training and coaching
- Leadership and team building
- Customer loyalty
- Team leadership
- Team player
- Verbal and written communication
- Operational efficiency
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Villa Grande Mexican Restaurant
12.2015 - Current
Cosmetologist
18/8 Fine Men's Salons
04.2014 - 04.2015
High School Diploma -
Billy High School
Cosmetology Operator License -
Ogle School