Jessica Jazheel Acey
Stockton,US
Summary
Professional in administration with strong leadership and organizational skills. Demonstrated ability to exceed expectations and embrace new challenges. Proven track record of effective collaboration across departments and successful multitasking. Excellent communication skills enhance team dynamics and project outcomes.
Overview
14
14
years of professional experience
Work History
Supervisor of the Reservations Department
Hotels El Cid Mazatlán
Mazatlán City, Sinaloa
01.2015 - 02.2021
- Delivered daily training sessions to enhance performance across various activities.
- Motivated team to exceed monthly goals and improve overall results.
- Coordinated staff and departmental operations to ensure seamless collaboration.
- Supervised reservations, effectively managing utilization of company extranets.
- Booked reservations for OTAs and national/international wholesale or retail agencies.
- Led department to achieve high performance in workplace and external settings.
- Created dynamic sales comparison tables using Excel.
- Participated in sales and revenue meetings to analyze budgetary outcomes.
Booking Agent
Hotels El Cid Mazatlán
Mazatlán City, Sinaloa
12.2015 - 12.2019
- Promoted Mazatlán City as a premier travel destination in national and international markets.
- Achieved national and international sales bookings through strategic initiatives.
- Provided exemplary customer service to enhance guest experiences at the hotel.
- Coordinated hotel reservations to ensure efficient operations and customer satisfaction.
- Leveraged extensive knowledge of OTAs and wholesale/retail agencies to maximize reach.
- Supervised logging reservations area and managed company extranets for optimal performance.
- Trained department staff, including new members, on duties and performance objectives.
- Monitored call activities to identify high-potential markets for targeted sales efforts.
Administrative assistant
CEDECOM (D.I.F) (Center for Community Development)
Mazatlán City, Sinaloa
01.2012 - 10.2015
- Coordinated inscription forms, optimizing activity development at center.
- Crafted advertising and marketing strategies to increase visibility.
- Composed detailed reports on operational outcomes.
- Managed billing activities, ensuring accurate financial records.
- Delivered customer service to address inquiries and resolve issues.
- Analyzed business aspects, identifying growth opportunities and presenting findings concisely.
Administrative assistant
Rentas J.C
Ensenada, Baja California Norte
01.2009 - 11.2011
- Coordinated promotion department to enhance commercial and economic activities.
- Conducted market analysis to identify trends and opportunities.
- Utilized SWOT analysis to assess market positioning and strategic planning.
- Managed equipment supply for construction and repair sectors, ensuring quality standards.
Customer service
Hertz Rent a Car
Mazatlán City, Sinaloa
03.2007 - 05.2008
- Company Overview: Vehicle Lessor
- Processing car rentals (Prospecting customers and closing sales; assign vehicles, billing)
- Billing services
- Create service reports
- Business promotion at hotels and companies
- Advertisement creation
- Vehicle Lessor
Education
Bachelor's degree - Business Administration
Universidad de Occidente
Mazatlán, Sinaloa01.2009
Technician - Computer Science
C.E.T.E.C
Mazatlán, Sinaloa01.2003
Skills
- Microsoft Suite
- Outlook
- Excel
- PowerPoint
- Teams
- Java
Custom
Nationality: Mexican
Languages
SPANISH
Full Professional
English
Professional
OBJECTIVE
Seeking employment to enhance my knowledge in administration and emphasis on costumer services.
INTERPERSONAL SKILLS TALENT
- EMPATHY
- LEADERSHIP
- COMPETENTE
- PROBLEM SOLVE
- PERSERVERANCE
References
References available upon request.
Timeline
Booking Agent
Hotels El Cid Mazatlán
12.2015 - 12.2019
Supervisor of the Reservations Department
Hotels El Cid Mazatlán
01.2015 - 02.2021
Administrative assistant
CEDECOM (D.I.F) (Center for Community Development)
01.2012 - 10.2015
Administrative assistant
Rentas J.C
01.2009 - 11.2011
Customer service
Hertz Rent a Car
03.2007 - 05.2008
Bachelor's degree - Business Administration
Universidad de Occidente
Technician - Computer Science
C.E.T.E.C