Jessica Jenkins

• Assist doctors and nurses with procedures, completing consults for doctors, ordering all supplies for department, knowing where all needed supplies are located, and helping families understand what is going on with their child and why different procedures are necessary to help their children
• Oversee tuition reimbursement, benefits, PTO, and 401 saving plans.
• Enhanced user experience by addressing and resolving technical issues promptly
• Collaborated cross-functionally with diverse teams to achieve shared objectives in timely manner
• Improved team productivity by implementing effective time management strategies during projects
• Participated in ongoing professional development opportunities to expand technical knowledge base
• Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate
• Developed and monitored budgets for recreational activities

• Collects and records patient data accurately, reports information and observations to nursing team members promptly
• Obtains and records patient vital signs, Measures height, weight, and nutritional intake/output
• Performs blood glucose monitoring using finger-stick samples and portable meters
• Assists patients with activities of daily living (ADLs) such as personal hygiene, dressing, eating, and maintaining continence
• Manages documents related to admissions, surgeries, transfers, discharges, and medical records
• Prepares reports, purchase orders, memos, and letters using computer programs
• Greets visitors and assists as needed
• Answers telephones and communicates with nursing team and medical staff via pagers, beepers, and cell phones
• Tracks call light response times for unit
• Maintains clean and organized work areas including records, files, and forms
• Worked on project to save department and system money by not changing to cheaper cotton warp
• Alone saved with two-inch rolls $0.31 each
• Worked with physicians on developing system for oral rehydration station as well as making sure there were many flavors for all patients to enjoy.
• Answered multi-line telephone system, provided information, and directed calls
• Provided clerical support, addressing routine, and special requirements
• Interacted with customers by phone, email, or in-person to provide information
• Delivered clerical support by handling range of routine and special requirements
• Completed daily charge reconciliation to keep billing current and accurate
• Collected accurate insurance and billing information from patients, maximizing reimbursement rates for hospital
• Monitored and communicated patient dietary plans to carry out physician orders and prevent errors
• Assisted nurses and physicians with patient care, improving overall quality of service provided to patients
• Maintained clean and organized work environment, supporting infection control measures within healthcare facility

• Provided top quality customer service, prepared tickets, handled customers issues and needs, winner of wait staff of year for county in 20
• Greet guests, answers questions, and makes suggestions regarding food, drinks, and service
• Interacts verbally with all guests creating friendly and upbeat atmosphere
• Relays orders to service bar and kitchen via point-of-sale computerized register system
• Observes guests and responds to any additional requests
• Presents guest check to each table and accepts form of payment
• Makes correct change and/or completes proper charge card procedure
• Participates in clearing and resetting of dining room tables
• Ability to wipe down tabletops, table legs, pick up debris off of floor and wipe down booth seats in all areas of restaurant
• Transports plates, glasses and baskets to and from dining room, service bar, and kitchen about 30 times per shift
• Reading, writing, basic math and verbal communication skills required
• Mobility required during entire shift
• Transports glass racks and cases up to 25 pounds up to 15 times per shift.
• Kept server areas clean and stocked to increase efficiency while working tables
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
• Maintained clean and welcoming dining environment, ensuring positive guest experience
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
• Increased repeat business by cultivating relationships with customers and providing memorable dining experiences

Coordinate with various departments daily to ensure work is completed timely

• Work directly with customers as well as internal staff
• Document and write new update existing training manuals
• Perform internal training on all office protocols, procedures and other required areas
• Maintain detailed status of projects assigned throughout office
• Ensure efficiency throughout all departments
• Daily money totals from sales, and refunds reports ran at end of every shift.
• Managed over 50 customers calls per day.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.