JESSICA JOHNSON
Altoona,USA
Summary
Dynamic administrative professional and leader with 20 plus years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled office manager and liaison with superior communication, computer, support and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Care Initiatives
Pleasant Hill, IA
09.2021 - Current
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Collected, sorted and reviewed marketing information while implementing and executing marketing events.
- produced timely corporate reports weekly for census updates.
- Filed managed care reviews with various insurance companies for continued stay.
- Obtained documents and reviewed orders, H&P's, PASRR, medication lists prior to entrance to the facility.
- Work diligently with an intake team and social worker's throughout the discharge and intake processes.
- Work with families, communities, social workers, hospitals to assist with LOC need and placement for potential residents as well as current residents.
Business Office Manager
Glen Oaks Alzheimer’s Special Care Center
Urbandale, IA
08.2020 - Current
- Coordinates and manages all office functions providing assistance to the Administrator and other department heads.
- Responsible for processing AP/AR through the CONCUR software system.
- Files LTC (Long Term Care) for qualifying residents monthly.
- Works with CHECK SCAN software to deposit resident payments upon receipt.
- Process all employee reimbursements, mileage and travel expenses.
- Knowledge of YARDI software for resident payments, statements, ledgers and more.
- Responsible for reviewing all monthly statements and ACH reports/following up on any changes necessary.
- Process new hire information assist with orientation and navigation of ADP software for employee use.
- Compute hours from ADP software assuring payroll accuracy.
- Maintained an organized and cleanly work space.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Branch Administrator
Flynn Midwest LP
, IA
01.2017 - 01.2019
- AP/AR Invoicing, Billing resolved billing discrepancies reconciled company credit cards.
- Reviewed and assisted service crew and service foreman with service proposals and field reports.
- Overseen all areas of office operations including but not limited to on boarding with new hires, drug screening compliance, E-Verify screening and other office necessary requirements.
- Communicate with customers, potential customers, employees, and other individuals to answer questions, disseminate or explain information, network, build relationships and address complaints.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Compile, copy, sort, and file records of office activities, business transactions, travel arrangements.
- Set up new vendors in our software system, arrange vendors to be on production sites for job duration and for pick up in conjunction with completion of any jobs.
- Complete work schedules, manage calendars, and arrange appointments.
- Review files, records, and other documents to obtain information to respond to requests.
- Inventory and order materials, supplies, and services.
- Process and prepare documents, such as business or government forms and expense reports.
- Make travel arrangements for office personnel, assist crew foreman and superintendents with payroll tracking, per diam tracking and union criteria.
- Train other staff members to perform work activities, such as using computer applications.
- Prepare meeting agendas, attend meetings, and record and transcribe minutes.
- Follow up with D.O.T.
- Compliance for drivers, logging (paper and electronic).
- Conducted/attended safety reviews meetings and compliance follow up for crew members, foreman, superintendents and jobs.
Office Administrator
Bennett Trucking LLC
Clive, IA
03.2014 - 07.2016
- Overseen all areas of office administration, trained with Truck-Win software geared towards the OTR industry.
- Assisted safety administrator with portions of DOT compliance.
- Worked alongside dispatch to assist with any driver needs and/or issues while OTR.
- Personal assistant to the owner for all administrative duties, filing, answering multi-line phone system, payroll etc.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Produced weekly status reports detailing logistic operations and problems.
General Manager
Luxottica Retail
Des Moines, IA
03.2012 - 03.2014
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Manage staff, preparing work schedules and assigning specific duties.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Designed modern employee recognition program which boosted productivity and improved morale.
Service Manager Local Store Marketer
Texas Roadhouse
Johnston, IA
03.2006 - 03.2012
- Evaluate the financial aspects of product development, such as budgets, expenditures, return-on-investment and profit-loss projections.
- Coordinate or participate in promotional activities, concerts, chamber events as well as partnered with advertisers, radio stations and other local businesses, to market our Legendary Brand.
- Select products or accessories to be displayed in the FOH or in partner businesses for marketing purposes.
- Optimized advertising efforts by developing content for media relations, corporate communications and outside events
- Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
Education
A.A - Business
Des Moines Area Community College
Skills
- Team Leadership
- Business Operations Management
- Scheduling
- Staff Management
- Training and Development
- Policy and Procedure Modification
- Financial Management
- Account Reconciliation
- Customer Service Orientation
- Customer Relationship Management (CRM)
- Payroll Processing
- Documentation and control
- Administrative support
- Excellent multi-tasking ability
- Workflow planning
- Credit and collections
- Project Management
- Strategic planning
- Office management
- Clear oral/written communication
- Organizational skills
- Relationship building
- Rapport building
Certification
NCRC National Career Readiness Certificate
Notary Public
Dependent Adult Abuse Mandatory Reporter Training
Timeline
Admissions Coordinator
Care Initiatives
09.2021 - Current
Business Office Manager
Glen Oaks Alzheimer’s Special Care Center
08.2020 - Current
Branch Administrator
Flynn Midwest LP
01.2017 - 01.2019
Office Administrator
Bennett Trucking LLC
03.2014 - 07.2016
General Manager
Luxottica Retail
03.2012 - 03.2014
Service Manager Local Store Marketer
Texas Roadhouse
03.2006 - 03.2012
A.A - Business
Des Moines Area Community College