Jessica Johnson
Spring,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Escrow Assistant
First American Title Insurance Co
Conroe, TX
08.2018 - Current
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Processed payments from buyers and sellers in a timely manner.
- Maintained accurate records of all escrow accounts and transactions.
- Resolved issues related to escrow accounts by communicating with customers and lenders.
- Ensured compliance with state laws and regulations regarding real estate transactions.
Head Waitress
Lankford Grocery & Market
Houston , TX
05.2014 - 08.2018
- Assisted with the preparation of presentations for senior management meetings.
- Supervised wait staff, provided training and conducted performance reviews.
- Provided exceptional customer service to ensure repeat business from customers.
- Performed cashier duties such as taking payments and issuing change accurately.
- Tracked inventory levels on food items, beverages, utensils and supplies used by wait staff.
- Greeted customers, answered questions and recommended specials to increase profits.
Senior Sales Representative
Journeys Shoes
The Woodlands , TX
03.2011 - 04.2014
- Developed and implemented sales strategies to increase customer base and revenues.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
- Coached junior staff members on effective communication techniques when dealing with customers.
- Received shipments, signed off on packages and documented incoming items in computer system.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX06-2012
Lonestar Community College
Spring, TXSkills
- Self Motivation
- Teamwork and Collaboration
- Excellent Communication
- Professionalism
- Funds Disbursement
- Title management
Timeline
Escrow Assistant
First American Title Insurance Co
08.2018 - Current
Head Waitress
Lankford Grocery & Market
05.2014 - 08.2018
Senior Sales Representative
Journeys Shoes
03.2011 - 04.2014
High School Diploma -
Oak Ridge High School
Lonestar Community College