Summary
Overview
Work History
Education
Skills
Certification
Timeline
Jessica Johnson

Jessica Johnson

Springfield,Oregon

Summary

Experienced in various customer service roles, I have developed a strong skill set in problem-solving, time management, teamwork, and de-escalation. As a Mail Carrier at the United States Postal Service, consistently enhanced customer satisfaction through timely and accurate mail delivery. As a Customer Relations representative at the Oregon Department of Human Services, successfully streamlined access to essential benefits and fostered improved collaboration between agencies. Additionally, as a Security Officer at Allied Universal, maintained high security and safety standards. Organizational and critical thinking skills are assets I bring to a dynamic customer service role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager

Rooter Rangers LLC
06.2023 - Current
  • Established a comprehensive system for managing bids and invoices, enhancing financial organization, and reducing processing time across the board.
  • Answer phones, set appointments, correspond with home warranty companies, and operate the company online portal site for employees.
  • Managed payroll systems with accuracy and consistency.
  • Manage hiring process to fulfill company needs.

Mail Carrier/PSE Sales

United States Postal Service
11.2021 - 04.2024
  • Streamlined mail handling processes through correct mailbox placement.
  • Efficiently deliver mail to designated addresses, ensuring timely and accurate distribution.
  • Develop new skills rapidly, contributing to team efficiency, and customer satisfaction.
  • Resolve delivery issues promptly, maintaining high customer service standards.

Human Services Coordinator

Oregon Department Of Human Services
10.2021 - 09.2023
  • Coordinated services, and improving access to essential resources and support.
  • Assisted with applications for customers to receive benefits such as SNAP, Medicaid, TANF, etc.
  • Facilitated inter-agency collaboration, enhancing service delivery, transferring calls, and preparing files for case workers.
  • Managed client records with precision, ensuring compliance with state regulations.
  • Resolved complex client issues, demonstrating problem-solving skills.

Security Officer/Gard

Allied Universal
02.2019 - 08.2022
  • Monitored premises to prevent theft, ensuring a safe environment.
  • Responded to emergencies, enhancing overall safety.
  • Collaborated with law enforcement, successfully resolving security breaches, and minimizing risks.
  • Conducted regular patrols, identifying and addressing vulnerabilities, and improving security protocols.
  • Maintained detailed logs and reports, aiding in the analysis of security trends and preventive measures.

Education

GED - undefined

Linn-Benton Community College, Albany, Oregon

Notarial Commission - Commission #1047072

State of Oregon, Eugene, OR

Expires: April 4, 2028

Certification -

Paul Mitchell School of Beauty, Sacramento, CA
  • Hair Design
  • Lash extensions
  • Tooth Gems

Skills

  • Adaptability
  • Attention to detail
  • Critical thinking
  • Customer Service
  • Efficiency
  • Organization
  • Problem-solving
  • Reliability
  • Team player
  • Time management

Certification

  • Security - DPSST Oregon
  • Right Hand Driving Certification
  • Permit - OLCC
  • Notary Public - State of Oregon

Timeline

Office Manager - Rooter Rangers LLC
06.2023 - Current
Mail Carrier/PSE Sales - United States Postal Service
11.2021 - 04.2024
Human Services Coordinator - Oregon Department Of Human Services
10.2021 - 09.2023
Security Officer/Gard - Allied Universal
02.2019 - 08.2022
Linn-Benton Community College - GED,
State of Oregon - Notarial Commission , Commission #1047072
Paul Mitchell School of Beauty - Certification,

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Jessica Johnson