Casey Flores Romero
Shadyside,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Job/Work Case Manager
Belmont County Job & Family Services
02.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Shift Lead Supervisor
Pizza Milano
04.2015 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Employer Service Representative
The Health Plan
06.2015 - 02.2022
- Managed a high volume of customer accounts, maintaining accurate records and ensuring timely communication for optimal client support.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Education
High School Diploma -
Shadyside High School
Shadyside, OH05-2010
Skills
- Detailed Case Documentation Skills
- Client Needs Assessment
- Case Management
- Strong Verbal Communication
- Microsoft Expert
- Excel Expert
- Effective Team Leadership
Certification
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Timeline
Job/Work Case Manager
Belmont County Job & Family Services
02.2022 - Current
Employer Service Representative
The Health Plan
06.2015 - 02.2022
Shift Lead Supervisor
Pizza Milano
04.2015 - 11.2024
High School Diploma -
Shadyside High School
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