Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Johnson

Denver,CO

Summary

Dynamic professional with a proven track record at Goddard School, excelling in critical thinking and problem-solving. Adept at fostering customer relationships and enhancing service delivery. Strong organizational skills and attention to detail led to improved operational efficiency and student engagement. Committed to creating positive learning environments and resolving conflicts effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Evolve Hospitality
Denver, CO
08.2024 - 04.2025
  • Answered customer inquiries via phone, email, and chat.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.

Valet Attendant

Rocky Mountain Valet
Denver, CO
01.2024 - 10.2024
  • Informed guests of location of hotel reception, concierge and lounges.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Logged assigned vehicle tags in specified software.
  • Reported unusual or unsafe situations to security for immediate attention.
  • Inspected customer vehicles for pre-existing damage prior to parking them.

Administrative Assistant

Aurora Public Schools
Aurora, CO
07.2022 - 05.2024
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Facilitated communication between different departments within the organization.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.

Administrative Assistant

Goddard School
Denver, CO
07.2021 - 05.2022
  • Processed invoices for payment using accounting software applications.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.

Valet Attendant

Lazard
Denver, CO
08.2021 - 04.2022
  • Greeted customers and opened car doors to enhance service.
  • Organized and coordinated the flow of traffic in and out of the parking lot.
  • Adhered strictly to all company policies regarding safety procedures at all times.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Performed minor maintenance tasks such as checking oil, tire pressure, battery charge on parked vehicles.
  • Provided directions and recommendations on local attractions upon request from customers.

Teacher

Goddard School
Denver, CO
02.2021 - 07.2021
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.

Education

Bachelor of Arts - Education And Communication

Principia College
Elsah, IL
05-2014

Skills

  • Traffic coordination
  • Customer service
  • Safety procedures
  • Problem solving
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Customer relationship management
  • Conflict resolution
  • Organizational skills
  • Time management
  • Complaint resolution
  • Communication skills
  • Office administration
  • Critical thinking

Timeline

Customer Service Representative

Evolve Hospitality
08.2024 - 04.2025

Valet Attendant

Rocky Mountain Valet
01.2024 - 10.2024

Administrative Assistant

Aurora Public Schools
07.2022 - 05.2024

Valet Attendant

Lazard
08.2021 - 04.2022

Administrative Assistant

Goddard School
07.2021 - 05.2022

Teacher

Goddard School
02.2021 - 07.2021

Bachelor of Arts - Education And Communication

Principia College

Similar Profiles

CREATE PROFILE
Jessica Johnson