Tiffany Hopkins
Cincinnati,Ohio
Summary
Dedicated and detail-oriented professional with experience in traffic coordination, chat/email support, administrative tasks, and data entry. Aiming to leverage strong communication and organizational skills to contribute effectively to the company.
Overview
20
20
years of professional experience
Work History
Traffic Representative
Cornerstone Brands Inc
04.2013 - Current
- Coordinated the scheduling and routing of shipments to ensure timely delivery
- Communicated effectively with drivers, suppliers, and customers to resolve issues and provide updates
- Maintained accurate records of shipments and inventory levels
- Implemented efficient procedures to optimize traffic operations.
Chat/Email Representative
Axcess Financial
01.2006 - 05.2011
- Provided prompt and courteous assistance to customers via chat and email
- Resolved customer inquiries, complaints, and technical issues in a timely manner
- Escalated complex issues to appropriate departments for resolution
- Maintained comprehensive knowledge of products and services to provide accurate information to customers.
Administrative Assistant
Gospel Light Publications
07.2004 - 01.2006
- Managed calendars, scheduled appointments, and coordinated meetings
- Prepared and distributed correspondence, reports, and presentations
- Handled incoming calls, emails, and mail, directing inquiries to the appropriate personnel
- Assisted with data entry, filing, and other clerical tasks as needed.
Education
High School Diploma -
Hughes Center
Cincinnati, OhioSkills
- Traffic coordination
- Customer service
- Chat and email support
- Administrative tasks
- Data entry
- Time management
References
Available upon request
Timeline
Traffic Representative
Cornerstone Brands Inc
04.2013 - Current
Chat/Email Representative
Axcess Financial
01.2006 - 05.2011
Administrative Assistant
Gospel Light Publications
07.2004 - 01.2006
High School Diploma -
Hughes Center
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