Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Johnson

McDonough,GA

Summary

Results driven professional, customer service, and team player. Possess the ability to develop, implement, and coordinate strategies that reflect the goals and objectives of the organization. Ability to manage accelerated stress levels in fast paced environments. Have outstanding written and communication skills. Is an effective team player focusing on attention to detail and following through. Microsoft Excel, Word and power point.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Home Depot/HD SUPPLY
Forest Park, GA
10.2022 - Current
  • Customer service
  • Stocking
  • Pulling orders
  • Using rf scanners
  • EWM
  • SAP
  • EXCEL

Bartender Trainer

Juicy Crab
Jonesboro, GA
04.2016 - 10.2022
  • Trained new bartenders on cocktail preparation and customer service techniques.
  • Developed comprehensive training materials to enhance staff knowledge and efficiency.
  • Oversaw daily bar operations, ensuring high standards of cleanliness and organization.
  • Mentored team members to improve drink presentation and mixology skills.

Server/Bartender

Applebee’s
Jonesboro, GA
01.2012 - 03.2016
  • Lead Bartender
  • Export all Food
  • Responsible for large monetary transactions(visa’s/Credit Cards)
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.

Bartender/Server/Cook

Carino’s Italian Restaurant
Albany, GA
01.2005 - 01.2012
  • Trainer
  • Assist coworkers and management when needed
  • Maintained and a kept Inventory
  • Great Customer service
  • Skill in making many drinks

Save Rite Assistant Bakery and Deli Manager
East Point, GA
01.2003 - 01.2005
  • Managed 10 people and oversaw production
  • Scheduled Shifts
  • Balanced service with cost to ensure profitability
  • Organized store for a successful day of operation.

Education

High School Diploma - Medical Assistant

Advance Career Training
Atlanta, GA
01-2009

High School - undefined

Jonesboro High School
Jonesboro, GA
01-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Conflict resolution
  • Follow-up skills
  • Paperwork processing
  • Order processing
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Home Depot/HD SUPPLY
10.2022 - Current

Bartender Trainer

Juicy Crab
04.2016 - 10.2022

Server/Bartender

Applebee’s
01.2012 - 03.2016

Bartender/Server/Cook

Carino’s Italian Restaurant
01.2005 - 01.2012

Save Rite Assistant Bakery and Deli Manager
01.2003 - 01.2005

High School - undefined

Jonesboro High School

High School Diploma - Medical Assistant

Advance Career Training