JESSICA JONES
Bronx,NY
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property board members and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Property Manager
The Andrews Organization
New York, NY
07.2021 - Current
- Investigating and resolving property complaints and rental violations.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Completed final move-out walk-throughs with tenants to identify required repairs
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
District Operations Coordinator
H&R Block
Bronx, NY
08.2018 - 09.2020
- Responsible for operational and administrative activities for 47 offices.
- Adjust labor staffing and scheduling, coordinate office set up and shut down.
- Direct labor command center to coordinate staffing shortfalls/overflow and ensuring all supplies are available to district offices.
- Identify problems in operations process and resolve them in quickly and timely manner.
- Monitor, control and manage business operations to meet customer expectations and company goals.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
License Relationship Banker
JP Morgan Chase
Fleetwood, NY
03.2016 - 04.2018
- Responsible for managing book of business by establishing regular communication and delivering appropriate financial solutions Developed comprehensive understanding of clients needs.
- Consistently educated and found opportunities to deliver distinctive client service with each interaction.
- Partnered with specialists to deliver expert advice while exceeded weekly and monthly sales quotas Conformed to bank policies, procedures, and regulatory requirements.
- Top performing banker in district
- Handled 50-100 calls per week to address customer inquiries and concerns
Customer Service Representative
Landmark Aviation
White Plains, NY
07.2014 - 03.2016
- Accountable for tracking aircraft arrival and departure to ensure prompt line service, managing clients’ hotel reservations, auto rentals, and other varied requests
- Efficiently identified, researched and, resolved customer service issues and ensured resolution.
- Processed payments for fuel and services rendered at facility.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Sale and Service Specialist
Bank of America
Tarrytown, NY
08.2012 - 01.2014
- Achieved team sales goals while providing exceptional customer service.
- Consulted with management on staying update on company policies and compliance.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Consulted with financial advisors and traders to provide data and analysis of market trends, economic influences and business shifts affecting overall profitability.
Education
Bachelor of Arts - Economics
Herbert H. Lehman College
The Bronx, NY 08.2006 - 05.2011
Skills
Building operations
Customer service-focused
Property tours and inspections
Maintenance knowledge
Financial budgeting and reporting
Knowledge of building codes
Staff Management
Property management
Exceptional oral and written communication skills
Microsoft Office
MS Office
Adaptability
Certified Personal Trainer
International Sports Sciences Association Personal Trainer certification obtained January 2020
Timeline
Property Manager
The Andrews Organization
07.2021 - Current
District Operations Coordinator
H&R Block
08.2018 - 09.2020
License Relationship Banker
JP Morgan Chase
03.2016 - 04.2018
Customer Service Representative
Landmark Aviation
07.2014 - 03.2016
Sale and Service Specialist
Bank of America
08.2012 - 01.2014
Bachelor of Arts - Economics
Herbert H. Lehman College
08.2006 - 05.2011