Jessica Jones
Spokane,WA
Summary
Reliable Administrative Assistant, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Courteous professional with substantial experience in professional health care administration industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care for over 20 years of experience.
Overview
1
1
year of professional experience
Work History
Senior Caregiver Health Representative
Providence Sacred Heart Medical Center
06.2023 - Current
- Proven work experience as a Healthcare Administrator, Medical Office Manager, or relevant role
- Knowledge of healthcare regulations and medical law
- Understanding of medical terminology
- Experience with administrative and accounting procedures
- Familiarity with databases and spreadsheets (especially MS Excel)
- Strong organizational and time-management skills
- Communication skills with a problem-solving attitude
Patient Service Specialist
03.2023 - 06.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used [Software] to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Developed and implemented customer service policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Investigated insurance claims denials and appeals.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
Education
High School Diploma -
Pioneer Christian Academy
Colville, WA06.1996
Skills
- Case Management
- Client Documentation
- Medication Administration
- Behavior Redirection
- Time Management
- Data Confidentiality
- Customer Service
- Regulatory Compliance
- State Regulations Knowledge
- Patient Care
- Safe Patient Transportation
- Patient Advocacy
- Progress Documentation
Timeline
Senior Caregiver Health Representative
Providence Sacred Heart Medical Center
06.2023 - Current
Patient Service Specialist
03.2023 - 06.2023
High School Diploma -
Pioneer Christian Academy
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