Jessica Jones

• Assisted customers with sales needs such as inventory and shipping questions.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Prepared and presented sales reports and customer profiles to upper management.
• Boosted sales performance by providing timely and efficient support to the sales team.
• Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.

● Reviewed and audited B2B deals submitted by dealerships for accurate pricing

● Maintained good relationships with dealership sales teams to resolve outstanding issues

● Collected information about each deal to be sure purchasing agency was incompliance with contracts

● Provided detailed feedback and troubleshooting during the implementation of new CRM system

● Input data into SAP system to generate invoicing of equipment

● Responded to vendor inquiries

● Prepared weekly and ad hoc reporting

● Submitted monthly forecast based on current trends - advise leadership of any significant variances from budget targets

● Coordinated meetings and calendars in support of global team across multiple time zones

● Provided ongoing support to management and other team members

• Maintained positive customer and contractor relations by addressing problems head-on and implementing successful corrective actions.
• Provided exceptional customer service when addressing client and contractor inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
• Translated field notes and measurements to accurate quotes and order
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Managed inventory effectively, reducing waste and optimizing stock levels.
• Resolved customer complaints involving food or beverage quality and service.
• Developed staff training programs to enhance service skills and increase overall efficiency.
• Maintained highest standards for beverage quality and service.
• Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.