Jessica Jones
Cazenovia
Summary
Dynamic professional with a proven track record at Carrier Enterprise, excelling in customer service and conflict resolution. Adept at enhancing operational efficiency through effective scheduling and documentation. Skilled in Microsoft Office Suite and active listening, consistently delivering exceptional support and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Tier 1
Carrier Enterprise
08.2023 - Current
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved customer complaints using effective communication and problem-solving skills.
- Maintained knowledge of products and services to enhance customer support experience.
- Tier 1 Certified
Office Manager
Hallmark Realty Management, LLC
09.2021 - 08.2023
- Managed daily office operations, ensuring efficient workflow and communication among team members.
- Coordinated scheduling and meetings for management, optimizing time and resource allocation.
- Maintained office supplies inventory, streamlining procurement processes to reduce costs.
- Developed and implemented standard operating procedures, enhancing overall office efficiency.
- Managed accounts payable and receivable, maintained tenant relations, and conducted regular building maintenance inspections.
Education
High School Diploma -
Cazenovia High School
Cazenovia, NY06-2010
Certified Nursing Assistance Certification - Nursing
Crouse Community Center
Morrisville, NY11-2010
Medical Office Assistant -
Utica School Of Commerce
Canastota, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Product knowledge
- Appointment scheduling
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Live chat support
- Spreadsheets
- EMR systems proficiency
Timeline
Customer Service Representative Tier 1
Carrier Enterprise
08.2023 - Current
Office Manager
Hallmark Realty Management, LLC
09.2021 - 08.2023
High School Diploma -
Cazenovia High School
Certified Nursing Assistance Certification - Nursing
Crouse Community Center
Medical Office Assistant -
Utica School Of Commerce
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