Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
StoreManager
Jessica Jones
Open To Work

Jessica Jones

5733 Oak Valley Road ,GA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Support SpecialistSales Associate

Work Type

Full TimePart TimeGig Work

Location Preference

Remote

Salary Range

$730/hr - $1000/hr

Important To Me

Company CultureCareer advancement

Summary

Experienced Customer Support Specialist at Amazon skilled in CRM software and complaint handling, driving a 15% improvement in customer satisfaction. Adept at problem-solving and cross-functional collaboration, consistently enhancing service delivery and team performance through strategic initiatives and effective communication.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Amazon
Atlanta, GA
04.2022 - 12.2025
  • Facilitated resolution of customer inquiries via various platforms, focusing on delivering prompt and effective service solutions.
  • Facilitated cross-departmental collaboration to design and deploy strategies aimed at elevating customer experience and satisfaction.
  • Operated CRM software to capture comprehensive customer interaction details and feedback for service enhancement initiatives.
  • Authored in-depth FAQs and support documentation targeting frequent customer questions and effective troubleshooting strategies.
  • Conducted analysis and refinement of response strategies, leading to improved team performance in handling inquiries efficiently.
  • Handled diverse customer inquiries via phone, email, and chat to deliver prompt and accurate solutions.
  • Engaged with cross-functional teams to develop and implement strategies aimed at enhancing customer experience and satisfaction.
  • Utilized CRM software to record customer feedback and interactions, driving continuous improvement in service delivery.

Sales Associate

Concentrix
Remote GA
03.2021 - 03.2022
  • Led customer engagement initiatives to identify needs and recommend suitable products.
  • Executed transaction processing with precision using point-of-sale systems.
  • Monitored and updated knowledge of product offerings and promotions.
  • Facilitated collaboration among team members to consistently achieve sales targets.

Education

Associate of Science - Business Administration

University of Phoenix
Tempe, AZ

Skills

Problem-solving

Complaint handling

Customer relationship management (CRM)

CRM software

Data entry

Help desk support

Call center experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Support Specialist

Amazon
04.2022 - 12.2025

Sales Associate

Concentrix
03.2021 - 03.2022

Associate of Science - Business Administration

University of Phoenix