Jessica Jordano
West Palm Beach,FL
Overview
10
10
years of professional experience
Work History
Barista Manager
O Mai Boba
08.2024 - Current
- Supervised daily bar operations, ensuring consistent drink quality and efficient service flow.
- Trained baristas on boba preparation, beverage recipes, and customer service standards.
- Managed inventory levels, restocking tea, toppings, milk, and supplies to prevent shortages.
- Coordinated opening and closing procedures, including cash handling, cleaning, and equipment setup.
- Resolved customer concerns promptly, maintaining positive guest experiences during peak service periods.
- Enforced sanitation and food safety procedures across prep areas, equipment, and service stations.
- Scheduled staff coverage and adjusted floor assignments to support labor efficiency and smooth operations.
- Monitored POS transactions, reconciled cash drawers, and maintained accurate daily sales records.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
Tropical smoothie team leader
Tropical Smoothie Cafe
11.2023 - 04.2024
- Delivered friendly and approachable customer service to enhance guest experience.
- Excellent communication skills.
- Ability to multitask in a fast pace environment while maintaining quality standards.
- Attention to detail with accuracy and efficiency.
- Maintained cleanliness and organization of workspaces equipment and dining area.
- Handled cash transactions and operated POS system.
Summer Reading Program
Palm Beach County Library system
06.2018 - 07.2019
- Assisted in signing up children and parents for summer reading program, enhancing community engagement
- Setting up library activities
- Distributed lunches to children in need for Palm Beach County School District, supporting nutritional needs
- Sorted and shelved books according to the library classification system by The Dewey Decimal System (DDC)
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Community Service/Babysitting
Good Shepherd
10.2016 - 10.2017
- Coordinated pumpkin patch operations, contributing to food drive donations
- Supported customer transactions and provided assistance at checkout
- Supervised children during playtime and activities
- Worked flexible hours across night, weekend, and holiday shifts.
- Prepared meals and snacks aligned with dietary needs and parent instructions.
- Maintained clean, organized play areas, bedrooms, and common spaces.
- Communicated updates clearly with parents regarding behavior, meals, and schedule changes.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Ensured clean, organized environment for children's safety and well-being.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Supervised children's daily routines, ensuring consistent safety and age-appropriate care.
- Planned engaging activities supporting learning, creativity, and healthy development.
Education
High School Diploma - AVID graduate
Royal Palm Beach Community High School
West Palm Beach, FL01-2021
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL01-2028
Skills
- Customer Service
- Typing speed 80-90 WPM
Workplace organization
Food safety compliance
POS systems
Staff training and development
Handcrafted drink recipes
Retail operations
Verbal and written communication
Shop opening and closing
ServSafe certification
Teamwork
Multitasking
Problem-solving abilities
Reliable and responsible
Time management
Cash handling
Positive interpersonal interactions
Food preparation
Timeline
Barista Manager
O Mai Boba
08.2024 - Current
Tropical smoothie team leader
Tropical Smoothie Cafe
11.2023 - 04.2024
Summer Reading Program
Palm Beach County Library system
06.2018 - 07.2019
Community Service/Babysitting
Good Shepherd
10.2016 - 10.2017
High School Diploma - AVID graduate
Royal Palm Beach Community High School
Associate of Arts - Business Administration And Management
Palm Beach State College