Dedicated student and worker with over a decade of experience in clinical work, child care, hospitality, and human services. Skilled in providing successful assistance to individuals of all ages and backgrounds, showcasing natural empathy and a diverse skill set in substance abuse, eating disorder clinics, child development, and customer service. Passionate about counseling, ongoing experience enhances ability to truly comprehend behaviors and needs of individuals, families, and couples. Proficient in empathetic client interactions, therapeutic techniques, active listening, crisis intervention, and collaborative approaches within mental health frameworks to support diverse populations.
Hi, I’m
Jessica Julien
Bronx,NY
Summary
Overview
15
years of professional experience
Work History
Sanctuary Hotel
Overnight Manager/Night Auditor/Front Desk Agent
11.2021 - Current
Job overview
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Trained and mentored new and existing staff to achieve best practices.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained a secure environment for the protection of guests' property and assets.
Hilton Hotel
Front Desk Agent
03.2018 - 10.2020
Job overview
- Checked in over 200 guests during an 8 hour shift.
- Interacted with many guests in terms of giving information about the Hotel, locations around Stamford, and transportation.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Vacation Bible School
Teacher/Counselor
01.2015 - 08.2019
Job overview
- Volunteered to teach bible lessons to preschool children during the summer vacation.
- Organized lesson plans for the children.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Established and enforced rules for behavior and procedures to maintain order among students.
Home Goods
Cashier/Floor Associate
10.2015 - 05.2017
Job overview
- Trained and assisted other workers on customer assistance and cashiering.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
University of Bridgeport
Intern/Assistant
08.2016 - 01.2017
Job overview
- Used Microsoft Excel to complete spread sheets and collect data.
- Signed up students for case studies having to do with the subject of psychology.
- Organized and assisted professors with data collection.
Department of Social Services
Intern
09.2015 - 12.2015
Job overview
- Helped clients with housing information and Medicare.
- Organized and created grant documents.
- Filed and organized confidential paperwork.
- Answered phone calls and emails and assisted with other clerical duties.
Eating Disorder Clinic
Assistant Researcher
05.2014 - 08.2014
Job overview
- Completed tasks of filing and organizing confidential office documents.
- Ran errands to the grocery store for eating disorder clients to conduct research studies.
- Observed and documented eating disorder patients and volunteers while recording their eating habits.
- In charge of the website for the eating disorder clinic and did research on body image and retrieved articles to update the website.
Boys and Girls Club
Mentor
01.2013 - 03.2013
Job overview
- Encouraging and mentoring young girls throughout their journey in high school.
- Used compassion and listening skills to encourage students.
- Helping high-school students apply for colleges.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
New York State Psychiatric Institute
Assistant
06.2012 - 08.2012
Job overview
- Filed important and confidential documents, answered phones, and filled out paper work for clients and patients.
- Had one on one communication with patients and ran errands for my supervisor.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
New York State Psychiatric Institute
Assistant
06.2011 - 09.2011
Job overview
- Worked in an office setting where I filled out paper work for patients and clients.
- Answered incoming calls while recording accurate messages.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Handled data entry tasks with high levels of speed and accuracy.
New York State Psychiatric Institute
Assistant/Secretary
06.2010 - 09.2010
Job overview
- Observed and monitored client behavior and responses to treatment.
- Set up staff meetings for the doctors on site organized confidential paperwork.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed clients and guests to correct departments, rooms, and staff members.
Education
University of BridgeportBridgeport, CT
Bachelor of Science from Psychology and Human Services
05.2017
University Overview
Cardinal Spellman High SchoolBronx, NY
High School Diploma
06.2013
University Overview
Skills
- Experienced in American Sign Language
- Effective communication
- Data analysis
- Data gathering
- Teaching
- Youth mentoring
- Hospitality management
- Effective behavior management
- Proficient in managing disputes
- Client relationship management
- Effective listening skills
- Emotional wellness support
Affiliations
Affiliations
- Zeta Phi Beta Sorority Inc. Member
Timeline
Overnight Manager/Night Auditor/Front Desk Agent
Sanctuary Hotel
11.2021 - Current
Front Desk Agent
Hilton Hotel
03.2018 - 10.2020
Intern/Assistant
University of Bridgeport
08.2016 - 01.2017
Cashier/Floor Associate
Home Goods
10.2015 - 05.2017
Intern
Department of Social Services
09.2015 - 12.2015
Teacher/Counselor
Vacation Bible School
01.2015 - 08.2019
Assistant Researcher
Eating Disorder Clinic
05.2014 - 08.2014
Mentor
Boys and Girls Club
01.2013 - 03.2013
Assistant
New York State Psychiatric Institute
06.2012 - 08.2012
Assistant
New York State Psychiatric Institute
06.2011 - 09.2011
Assistant/Secretary
New York State Psychiatric Institute
06.2010 - 09.2010
Cardinal Spellman High School
High School Diploma
University of Bridgeport
Bachelor of Science from Psychology and Human Services
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