Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jessica Julien

Bronx,NY

Summary

Dedicated student and worker with over a decade of experience in clinical work, child care, hospitality, and human services. Skilled in providing successful assistance to individuals of all ages and backgrounds, showcasing natural empathy and a diverse skill set in substance abuse, eating disorder clinics, child development, and customer service. Passionate about counseling, ongoing experience enhances ability to truly comprehend behaviors and needs of individuals, families, and couples. Proficient in empathetic client interactions, therapeutic techniques, active listening, crisis intervention, and collaborative approaches within mental health frameworks to support diverse populations.

Overview

15
15
years of professional experience

Work History

Overnight Manager/Night Auditor/Front Desk Agent

Sanctuary Hotel
11.2021 - Current
  • Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
  • Reduced employee turnover through effective communication, training, and mentorship of staff members.
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Trained and mentored new and existing staff to achieve best practices.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Maintained a secure environment for the protection of guests' property and assets.

Front Desk Agent

Hilton Hotel
03.2018 - 10.2020
  • Checked in over 200 guests during an 8 hour shift.
  • Interacted with many guests in terms of giving information about the Hotel, locations around Stamford, and transportation.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Teacher/Counselor

Vacation Bible School
01.2015 - 08.2019
  • Volunteered to teach bible lessons to preschool children during the summer vacation.
  • Organized lesson plans for the children.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Established and enforced rules for behavior and procedures to maintain order among students.

Cashier/Floor Associate

Home Goods
10.2015 - 05.2017
  • Trained and assisted other workers on customer assistance and cashiering.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Intern/Assistant

University of Bridgeport
08.2016 - 01.2017
  • Used Microsoft Excel to complete spread sheets and collect data.
  • Signed up students for case studies having to do with the subject of psychology.
  • Organized and assisted professors with data collection.

Intern

Department of Social Services
09.2015 - 12.2015
  • Helped clients with housing information and Medicare.
  • Organized and created grant documents.
  • Filed and organized confidential paperwork.
  • Answered phone calls and emails and assisted with other clerical duties.

Assistant Researcher

Eating Disorder Clinic
05.2014 - 08.2014
  • Completed tasks of filing and organizing confidential office documents.
  • Ran errands to the grocery store for eating disorder clients to conduct research studies.
  • Observed and documented eating disorder patients and volunteers while recording their eating habits.
  • In charge of the website for the eating disorder clinic and did research on body image and retrieved articles to update the website.

Mentor

Boys and Girls Club
01.2013 - 03.2013
  • Encouraging and mentoring young girls throughout their journey in high school.
  • Used compassion and listening skills to encourage students.
  • Helping high-school students apply for colleges.
  • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.

Assistant

New York State Psychiatric Institute
06.2012 - 08.2012
  • Filed important and confidential documents, answered phones, and filled out paper work for clients and patients.
  • Had one on one communication with patients and ran errands for my supervisor.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

Assistant

New York State Psychiatric Institute
06.2011 - 09.2011
  • Worked in an office setting where I filled out paper work for patients and clients.
  • Answered incoming calls while recording accurate messages.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Handled data entry tasks with high levels of speed and accuracy.

Assistant/Secretary

New York State Psychiatric Institute
06.2010 - 09.2010
  • Observed and monitored client behavior and responses to treatment.
  • Set up staff meetings for the doctors on site organized confidential paperwork.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Directed clients and guests to correct departments, rooms, and staff members.

Education

Bachelor of Science - Psychology and Human Services

University of Bridgeport
Bridgeport, CT
05.2017

High School Diploma - undefined

Cardinal Spellman High School
Bronx, NY
06.2013

Skills

  • Experienced in American Sign Language
  • Effective communication
  • Data analysis
  • Data gathering
  • Teaching
  • Youth mentoring
  • Hospitality management
  • Effective behavior management
  • Proficient in managing disputes
  • Client relationship management
  • Effective listening skills
  • Emotional wellness support

Affiliations

  • Zeta Phi Beta Sorority Inc. Member

Timeline

Overnight Manager/Night Auditor/Front Desk Agent

Sanctuary Hotel
11.2021 - Current

Front Desk Agent

Hilton Hotel
03.2018 - 10.2020

Intern/Assistant

University of Bridgeport
08.2016 - 01.2017

Cashier/Floor Associate

Home Goods
10.2015 - 05.2017

Intern

Department of Social Services
09.2015 - 12.2015

Teacher/Counselor

Vacation Bible School
01.2015 - 08.2019

Assistant Researcher

Eating Disorder Clinic
05.2014 - 08.2014

Mentor

Boys and Girls Club
01.2013 - 03.2013

Assistant

New York State Psychiatric Institute
06.2012 - 08.2012

Assistant

New York State Psychiatric Institute
06.2011 - 09.2011

Assistant/Secretary

New York State Psychiatric Institute
06.2010 - 09.2010

High School Diploma - undefined

Cardinal Spellman High School

Bachelor of Science - Psychology and Human Services

University of Bridgeport

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Jessica Julien