Jessica Junkins
Collierville,TN
Summary
Versatile business operations leader with extensive experience in international project management, product development, and cross-functional team leadership within the consumer goods industry. Adept at managing complex projects from conception to delivery, with a keen focus on quality standards, fiscal management, and on-time delivery. Seeking opportunities to leverage skills and expertise to drive the development of innovative products.
Overview
15
15
years of professional experience
Work History
Consultant
Tradepike
Collierville, TN
06.2022 - Current
- Develop and execute strategies for Twelve South, LLC, the leading accessory maker for Apple Inc., driving initiatives in product, supply chain, and information systems management.
- Expanded consulting services by securing 5 new client contracts, demonstrating ability to identify and capitalize on new business opportunities.
- Increase cross-functional team alignment for all clients by leading initiatives in product management, engineering, marketing, and international teams, optimizing delivery and quality processes, while accelerating product development cycles.
- Source, tailor, and implement supply chain solutions for clients according to their specific business needs and market.
- Develop training materials and standard operating procedures for warehouse and manufacturing operations. Translate and localize documentation on-site in foreign and domestic facilities.
- Manages budgets and contracts on behalf of clients for adherence to project charters and schedules.
- Perform operational analysis for clients to recommend fact-based strategies for managing business processes more effectively. Accelerated growth for start-ups by outsourcing business processes and focusing internal resources and expertise on product development, content creation, and sales. This lean organizational approach resulted in 3 startups achieving 7-figure revenue within first year of implementation.
- Partner with client project managers to develop project scope and timelines. Oversee development projects and ensure all internal and external team members meet deadlines outlined in project plans.
- Perform operational analysis to document current business processes and propose strategic solutions for optimizing information systems. Deliver measurable improvements in client operations by implementing recommendations resulting in documented increase in efficiency and cost savings of at least 15%.
Director of Special Projects
Twelve South
Charleston, SC
06.2019 - 05.2022
- Organized and managed global supply chain initiative to mitigate financial impact of Section 301 tariffs on Chinese manufactured goods. Orchestrated sourcing of distribution centers in Europe and Canada, secured tariff exclusions from U.S. Trade Representative Office, and implemented strategic duty drawback program. Achieved 92% reduction in U.S. import tax, enhancing profit margins globally.
- Led development and implementation of Enterprise Resource Planning System (ERP), optimizing communication channels between Twelve South and its warehouses, suppliers, and clients. Enhancing inventory management, sales tracking, purchasing, and financial reporting, eliminating manual data entry and legacy systems for streamlined operations.
- Initiated and executed comprehensive feasibility study assessing viability of transitioning to new ERP system. Based on results of study, proposed decision for enhancing existing system instead, gaining consensus among leadership and catalyzing series of optimization projects that met system requirements in half time and cost compared to full transition.
- Facilitated and led migration of company's retail website to Shopify Plus, resulting in substantial annual cost savings of $100k and noteworthy 20% increase in revenue from direct consumer sales within first year.
Director of Operations
Twelve South
Charleston, SC | Hong Kong
08.2015 - 06.2019
- Developed and led cross-functional team of department stakeholders to define and ensure adherence to centralized product development process. Reduced Time to Market (TTM) by 20% and enhanced brand's credibility with coordinated product launches globally.
- Standardized, translated, and localized operating procedures for inventory management and order fulfillment across warehouses globally improving inventory accuracy by 10%.
- Negotiated and defined Acceptable Quality Levels (AQL) for product portfolios and implemented procedures for pre-shipment inspections with suppliers resulting in 5% reduction in product defects and 25% increase in customer satisfaction ratings.
- Sourced and onboarded new manufacturer for mass production of flagship soft goods portfolio at critical time in sales cycle. Swift and strategic effort increased production capabilities by 40% just in time to meet demand resulting in record-breaking revenue for soft goods portfolio, and solidifying product relevancy as leading iPhone accessory globally.
- Actively pursued and executed strategic initiatives with supply chain vendors. Collaboration with Federal Express executives resulted in 15% reduction in small parcel shipping costs, eliminating dependencies on Amazon fulfillment services for profitable delivery within 2 - 3 days.
- Proactively coordinated department leaders to conduct supply chain analysis and evaluate current-state order fulfillment operations. Created and presented comprehensive report to company executives recommending establishment of warehouse and fulfillment operations in Hong Kong. Gaining sponsorship for project, collaborated with Chief Financial Officer to finalize budget, traveled to Southeast Asia to source 3rd Party Logistics services, negotiated mutually favorable contracts, and collaborated with warehouse staff to successfully commence operations before deadline on budget. Within 1 year of implementation, revenue from sales to Asia-Pacific countries increased by 100%, sales margins increased by cutting transportation costs from U.S., and order cycle times decreased by average of 3 weeks.
Project Manager
Twelve South
Charleston, SC | Hong Kong
12.2010 - 08.2015
- Planned, managed, and successfully executed end-to-end development cycle of over 100 products. Developed integrated working relationships with Twelve South staff, suppliers, engineers, testing agencies, and clients to ensure seamless communication across cross-functional international teams, delivering high-quality products on time and within budget.
- Initiated and executed feasibility study to identify vulnerabilities of running Twelve South-managed warehouse. Based on findings of study, proposed decision to transfer warehousing and fulfillment operations from 3rd party logistics company to Twelve South managed facility. Gained consensus from leadership, and funding to complete project. Improved inventory accuracy by 12%, reduced order cycle time by 2 days, and improved order accuracy by 23.75%.
- Developed and managed project to establish Twelve South-managed warehouse in U.S. Sourced and designed interior of 25,000-square-foot warehouse, oversaw customization of floor plans and workstations, optimizing operational efficiency. Established standard operations procedures, ensured OSHA compliance, sourced all racking and heavy equipment, oversaw staff training and certifications, and partnered with staffing agencies to hire warehouse manager and staff. Implemented and configured Warehouse Management System (WMS) and developed standard operating procedures for inventory management.
- Designed framework for software to automate critical order-to-cash processes including fulfillment, accounting, and returns processing. Sourced website development firm, negotiated contracts, and led development from concept through completion. Program reduced overhead by 10%, and improved customer satisfaction rates by 30%.
- Proposed and executed strategy to optimize flow of inventory in Amazon distribution centers that decreased stock-outs by 30%, made new products available same day as Twelve South PR, and eliminated counterfeit product co-mingling.
- Performed and presented operational analysis for Apple Inc. supply planning division that resulted in direct distribution consignment relationship. Eliminated need for sub-distributor, increasing sales margin for both Twelve South and Apple Inc.
Project Coordinator
Twelve South
Charleston, SC
05.2009 - 12.2010
- Streamlined project planning and budgeting with co-founders to drive launch of key operational functions in startup environment.
- Established Standard Operating Procedures (SOP) for Logistics, Warehousing, Customer Support, Marketing, Accounting, Sales, and Procurement.
- Developed internal processes to support brand consistency among clients and marketing partners through formal contracts, ensuring adherence to brand's style guide.
- Participated in hiring, developed training resources, and conducted onboarding sessions.
- Encouraged collaborative culture of continual improvement by regularly collecting employee feedback and revising procedures to support process refinement. Efforts prepared company to support sales twofold forecasted amount within its first year.
- Collaborated with legal counsel to secure trademarks, fortifying brand's intellectual property rights and long-term market positioning.
Education
Historic Preservation & Community Planning | 2006
College of Charleston
Charleston, SCBusiness Administration | Aug. 2003 - May 2005
Northeast Mississippi Community College
Booneville, MSSkills
- International Product Development
- International Project Management
- Information Systems
- Content Management
- Localization
- Quality Assurance
- Supply Chain Operations
- Cross-functional Team Leadership
- P&L Management
- Operational Analysis
- Stakeholder Engagement
- Business Process Improvement
Timeline
Consultant
Tradepike
06.2022 - Current
Director of Special Projects
Twelve South
06.2019 - 05.2022
Director of Operations
Twelve South
08.2015 - 06.2019
Project Manager
Twelve South
12.2010 - 08.2015
Project Coordinator
Twelve South
05.2009 - 12.2010
Historic Preservation & Community Planning | 2006
College of Charleston
Business Administration | Aug. 2003 - May 2005
Northeast Mississippi Community College