Jessica Keahey
San Antonio,TX
Summary
Experienced Information Technology and Administrative Professional with 19+years supporting high-level operations in fast-paced, security sensitive environments. Skilled in secure communications, client systems support, and organizational administration. Adept at leading teams, managing enterprise-level data systems, and ensuring compliance with government regulations. Currently pursuing a Master's in Cybersecurity to complement hands-on experience in IT and security management. Recognized for integrity, adaptability, and a strong commitment to operational excellence. Active Top Secret security clearance.
Overview
19
19
years of professional experience
Work History
Executive Operations & Program Manager
United States Air Force
11.2022 - Current
- Led executive administrative operations supporting onboarding, out-processing, and policy development for 101 personnel in support of 329K-698K Airmen.
- Served as primary Security Manager, processing Sensitive Compartmented Information indoctrinations and rewriting the Directorate's security policy; authored 6 waivers and led zero-failure clearance operations.
- Established and led the annual tech refresh initiative, securing $65K+ in funding to upgrade critical IT infrastructure for 78 analysts.
- Spearheaded a hybrid administrative model by centralizing 67 programs and applying cybersecurity controls; boosted efficiency by 50% and cut delays by 30%.
- Applied graduate-level knowledge to optimize data protection measures, streamline clearance timelines, and eliminate unauthorized system access.
Security Program Manager & Executive Operations
United States Air Force
02.2018 - 11.2022
- Delivered executive-level administrative support for investigations, travel, protocol, Defense Travel System coordination, and mission briefings across 16 Geographically Separated Units and 12 wings.
- Led efforts to close a critical 5-year intelligence data gap by supporting the setup of a $3K Sensitive Compartmented Information Facility and provisioning 10 secure Joint Worldwide Intelligence Communications System accounts for classified communications.
- Provided technical oversight of 15 classified information systems; administered access, resolved Information Security issues, and enforced Air Force Intelligence Community policies.
- Authored and distributed security guides and IT support Standard Operating Procedures, reducing task errors by 90% and improving system compliance tracking.
- Developed and administered investigative and records systems; reviewed 2K+ reports and verified over 50 critical packages to meet federal data and privacy standards.
Cybersecurity & IT Operations Lead
United States Air Force
10.2013 - 01.2018
- Led IT operations and infrastructure support for a base population of over 7,000 users; managed 352 servers and desktops, sustained 1.4M DoD user connections, and ensured system compliance with Time Compliance Network Orders and cybersecurity protocols.
- Resolved over 120 network issues; implemented remediation for 253 vulnerabilities and managed 800 access control forms with 100% accountability.
- Administered personnel records systems, validated 6,000+ Joint Personnel Adjudication System records, and ensured error-free clearance documentation for 200+ employees.
- Piloted cybersecurity and readiness briefings to over 40 Headquarter personnel; recognized for driving awareness of phishing, insider threats, and security hygiene.
- Coordinated fingerprinting operations, appointment tracking, and access record management for over 400 users, improving compliance and readiness.
IT Systems Administrator
United States Air Force
04.2009 - 10.2013
- Managed over $6M in IT infrastructure, 247 software licenses, and more than 350 workstations supporting 1.4M Department of Defense users.
- Delivered Tier I & II IT support, resolving over 120 system issues and coordinating configuration, upgrade, and repair of workstations, printers, and user accounts.
- Identified and remediated network vulnerabilities; removed 80+ unauthorized users and erased over 150 legacy Time Compliance Network Orders, enhancing cybersecurity posture.
- Led deployment and patching of 41 Vista workstations, 14 personal scanners and mission-critical devices-110% completion with zero data loss.
- Managed $140K in equipment as the unit Information Technology Equipment Custodian, completed asset inspections with zero discrepancies.
Client Support Administrator
United States Air Force
01.2006 - 04.2009
- Provided administrative and IT support to over 220 personnel across 9 officers and 5 division, ensuring seamless information flow and communication readiness.
- Installed and configured 65 computers within a 48-hour period-saving the comm shop 16 labor hours and ensuring mission-readiness.
- Provided full spectrum IT and administrative support to a 60-person executive staff, including two general officers; ensured 100% operational continuity across secure and non-secure networks
- Soley managed preparation of 140+ personnel evaluations for senior leadership review and digital signature; reduced processing delays by 10%.
Education
Master of Science - Cybersecurity Studies
American Military University
Charles Town, WV12-2025
Bachelor of Science - Information Technology
American Military University
Charles Town, WV05-2018
Associate of Arts - General Studies
American Military University
Charles Town, WV05-2013
Associate of Applied Science - Information Management
Community College of The Air Force
Montgomery, AL08-2012
High School Diploma -
C.E. Ellison High School
Killeen, TX05-2003
Skills
- Security Program Management (SCI, Clearance Tracking)
- Access control
- Risk Mitigation
- Cyber hygiene
- Systems Administration
- Infrastructure Management
- Network operations
- Data governance
- Resource planning
Accomplishments
- Awarded as the Headquarters Analysis and Assessments Directorate Noncommissioned Officer of the Quarter & the Headquarters Studies and Analysis Squadron Noncommissioned Officer of the Quarter for exceptional leadership and performance.
- Awarded the Regional Professional Staff of the Quarter for outstanding administrative and operational support to the Office of Special Investigations.
Professional Development
- Continuous Process Improvement, Practical-Problem Solving Methodology (PPSM)
- Enlisted Joint Professional Military Education I
-Online
- Noncommissioned Officer Academy (NCOA)
- In-Residence and Online
- Airman Leadership School (ALS)
-In-Residence
- AF Portal Content Management Training
- Records Management Level 1
Timeline
Executive Operations & Program Manager
United States Air Force
11.2022 - Current
Security Program Manager & Executive Operations
United States Air Force
02.2018 - 11.2022
Cybersecurity & IT Operations Lead
United States Air Force
10.2013 - 01.2018
IT Systems Administrator
United States Air Force
04.2009 - 10.2013
Client Support Administrator
United States Air Force
01.2006 - 04.2009
Master of Science - Cybersecurity Studies
American Military University
Bachelor of Science - Information Technology
American Military University
Associate of Arts - General Studies
American Military University
Associate of Applied Science - Information Management
Community College of The Air Force
High School Diploma -
C.E. Ellison High School
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