Jessica Kelly

• Direct and coordinate all aspects of patient and family experience.
• Develop efficient organizational structure, manage employees, select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives to include standard work and operating procedures
• Oversee Patient Advocacy Office, Patient Experience and Patient Family Advisory Committee.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Provide strategic direction and leadership to accomplish results in all areas by development of evidence-based program methods and initiatives to increase patient and family experience.
• Collaborates with staff, clinicians and all levels of leadership to implement and enhance existing programs. Work collaboratively across all entities within UNM Health to share and educate on concepts of high-reliability, safe, patient and family engagement and patient relations.
• Evaluates program efficacy, practices, analyzes data, summarizes, reports findings and recommends improvement initiatives.
• Ensure adherence to Hospital and departmental policies and procedures.
• Manage million dollar contractual master services agreement
• Implemented evidence based process improvement initiatives across all inpatient hospital units aimed at increasing nurse and doctor communication. Initial data suggests overall X % increase in communication scores
• Instituted key driver goal setting for senior leadership
• Revamped health system procedure and practice for external facing patient rights and responsibilities
• Create, Review, implement and measure three-fiscal year strategic plan for UNM Health
• Developed medical director process to process and facilitate patient and family complaints and grievances
• In first year, reduced patient and family grievances by 76%
• Member of: Behavioral Review Board, Employee Well Being Metrics Workgroup and leadership council, Chapter Lead of Joint Commission Patient Rights. Quality Implementation Committee

Coordinates and advances initiatives of executive UNM HSC leaders. Ensures operational efficiency and effectiveness within the Office of the Chancellor. Serves as a trusted adviser to the Chief of Staff and represents executive leadership in delegated projects and initiatives designed to achieve UNM HSC's priorities and objectives.

• Sandoval Regional Medical Center and Health System strategy are included as part of the Deputy Chief of Staff Portfolio
• Directs UNM HSC Research and Public Service Project evaluation process and oversees processes of selecting new RPSPs, managed quarterly and fiscal year reporting with bi-annual reporting to Executive Leadership Team
• Coordinates, analyzes and produces annual data via the Accountability in Government Act to various State agencies
• Manages Fiscal Impact Reporting and bill tracking processes during the States legislative session
• Manages high-priority projects designed to achieve the Health Sciences mission and strategic vision; builds and maintains successful working relationships and coordinates with a wide range of offices, staff, and stakeholders, internal and external to the University
• Gathers, investigates, researches, analyzes, and/or studies information affecting HSC-wide, intradepartmental, or interdepartmental operations; participates in institutional planning, policy development, and problem resolution as a member of senior staff
• Anticipates, identifies and troubleshoots issues of concern or significance; exercises discretion to provide timely information and necessary updates across multiple stakeholders
• Ensures matters requiring attention of executive leaders are thoroughly developed, researched and evaluated; responds to routine inquiries and deputizes for the Chief of Staff, where appropriate and when necessary
• Researches, writes, edits and/or coordinates preparation of special reports, briefings and presentations; conceives, crafts, and edits messages, letters and other communications on behalf of executive leadership and the Chief of Staff
• Coordinates teams of faculty and staff and sets strategic direction, ensures appropriate communication, researches appropriate funding sources, and provides advice to team members, to the Chancellor, and to his Chief of Staff
• Supports and sustains a culture of service, professionalism and continuous improvement in the Office of the Chancellor
• Performs miscellaneous job-related duties as assigned
• Member of Executive Leadership Team, UNM HSC Core Group Leadership Team, UNM Government Relations Team, UNM HSC Health Policy Committee, Child well-being work group, Albuquerque Mayor's Homelessness Advisory Committee

• Senior Policy Analyst- functions as Deputy Chief of Staff to Chief of Staff and CEO for UNM Health
• Responsible for identifying, leading and coordinating multiple strategic projects
• Ensures strategic projects meet timelines and expectations with regular reports to executive leadership
• Provides and ensures communication between internal and external constituencies
• Coordinates and collaborates with marketing and communications and other key stakeholders to ensure successful promotion of executive initiatives and priority projects
• Leads project initiatives for faculty, staff, executive leadership and sets strategic direction, ensures appropriate communication, researches appropriate funding sources while advising on strategy and operations
• Coordinates and evaluates requests for funding to support health system initiatives to include funding sources, project description, program mission, key performance indicators, global or statewide impact, performance targets and measurable outcomes
• Collects, reviews, analyzes and reports on Health Sciences data
• Member of: executive leadership team, Health Sciences Health Policy Committee, Clinician Well-Being, Resiliency and Burnout Task Force, Student Support Steering Committee

Supervise the daily functions, administration, and overall strategic direction of eight New Mexico State Agencies: Higher Education, Public Education, Workforce Solutions, Workers Compensation, Tourism, Cultural Affairs, Indian Affairs, and Transportation. Liaise between Gubernatorial and Cabinet Secretaries including their senior staff.

• Managed eight Cabinet Secretary offices and their executive initiative's, policy directives, appointed staffing, internal communications between each state agency and the Office of the Governor
• Coordinate with State agencies, public and private organizations to achieve policy directives and gubernatorial initiatives
• Analyze policy, budgets, human resources, contractual agreements and make executive recommendations based on findings to executive leadership
• Governor designee for the Public School Capital Outlay Council, a process that all school districts may access for grant assistance to address their capital needs by planning, constructing, and maintaining their facilities
• Chair of Administration, Maintenance and Standards Subcommittee that authorizes financial plans, contract status, quarterly human resource statistics, budget projects and personnel actions, draft budget requests and Director reports
• Governor designee for State Workforce Development Board that directs the functions and workforce development activities of the workforce system in New Mexico
• Member of the Department of Transportation Traffic Safety Driving While Intoxicated (DWI) work group. Provide recommendations for: DWI projects in counties statewide, communications strategies, enforcement opportunities, traffic fatality trends, high per capita DWIs, fatalities and review of legislative opportunities
• Project Manager for the Governor's Broadband for Education Initiative (BB4E) that fosters high speed internet accessibility in all K-12 public schools in New Mexico

Work tasks and assignments are determined by Council, constituent and elected needs. Provided significant knowledge of City government operations, resources, strengths and weaknesses to effectively capitalize on cross sector initiatives that produce community-wide impacts.

• Formulate, research, analyze, draft, and summarize legislation
• Provide policy alternatives and execute action items that emerge from discussions and policy directives
• Staff the Councilman at all meetings and events and represent or speak on their behalf
• Collaborate with city staff, public agencies, private organizations to resolve complaints, requests and citizen inquiries

Handle front desk responsibilities, coordinate mayoral initiatives, direct and lead Mayoral initiatives