Jessica Kelly
Milford,CT
Summary
Achieved operational excellence and enhanced team productivity at the United States Postal Service by applying strong leadership and comprehensive knowledge of postal regulations. Streamlined workflows and improved safety procedures, significantly boosting employee performance and customer satisfaction. Expert in budgeting and employee management, demonstrating a commitment to efficiency and policy compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Postmaster
United States Postal Service, USPS
10.2023 - Current
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Managed a staff of 50 employees in and outside the building throughout the workday. Performed safety audits on all operations and ensured compliance.
Post Office Support Specialist
United States Postal Service, USPS
08.2022 - 10.2023
- Oversaw operational performance for the Connecticut District and ensured USPS compliance.
- Daily visits to opportunity offices to get an understanding of the areas of improvement.
- Formulated action plans through informational deep dives.
- Met with fellow postmasters, operations managers and district manager to put improvement plans into place.
- Lean Six Sigma Training and Certification Received.
Supervisor
United States Postal Service, USPS
04.2020 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
United States Postal Service, USPS
09.2019 - 04.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
City Letter Carrier
United States Postal Service, USPS
04.2015 - 09.2019
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
Education
Masters Of Science - Criminalistics And Criminal Science
Boston University
Boston, MA05.2016
Bachelors Of Science - Anthropology
Southern Connecticut State University
New Haven, CT12.2013
Skills
- Operational Excellence
- Safety Procedures
- Postal regulations
- Deadline-oriented
- Budgeting
- Workload Management
- Environmental awareness
- Policy compliance
- Records Management
- Labor Relations
- Employee Management and Training
Certification
- Lean Six Sigma Yellow Belt
Timeline
Postmaster
United States Postal Service, USPS
10.2023 - Current
Post Office Support Specialist
United States Postal Service, USPS
08.2022 - 10.2023
Supervisor
United States Postal Service, USPS
04.2020 - 07.2023
Supervisor
United States Postal Service, USPS
09.2019 - 04.2020
City Letter Carrier
United States Postal Service, USPS
04.2015 - 09.2019
Masters Of Science - Criminalistics And Criminal Science
Boston University
Bachelors Of Science - Anthropology
Southern Connecticut State University