Jessica K. Gaelens
Lyndonville
Summary
To obtain a position of responsibility that will incorporate and expand on skills I have acquired through education and experience.
Professional warranty specialist with strong operational and administrative skills. Known for effective team collaboration and adaptability to changing needs. Expertise in process management, customer service, and issue resolution. Reliable and results-driven with focus on delivering quality outcomes.
Overview
20
20
years of professional experience
Work History
Warranty Administrator
Bidleman Chevy
02.2022 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Customer Service Representative
Velocitii
03.2014 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Supplemental Part B Processor
Claims Recovery Financial Services
11.2013 - 10.2014
- Filed claims on behalf of Nation Star for HUD
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
Internship - Administrative Assistant
Orchard Manor Nursing and Rehabilitation Center
01.2013 - 05.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Assistant Specialist
J.P. Morgan Chase
10.2010 - 05.2012
- Built strong relationships with customers by providing personalized recommendations and attentive service.
Team Leader/ Night Shift Supervisor
DePaul – Westwood Commons
09.2009 - 10.2010
- In charge of the whole facility, 71 residents and 2 resident care assistants, administering medication and providing any special needs upon resident request
Dietary Aid
DePaul – Westwood Commons
09.2009 - 10.2010
- Food service provider and kitchen aide to assisted living facility
Customer service, cashier, photographic processing
Eckerd/Rite Aid Pharmacy
07.2006 - 07.2010
Customer service, cashier
Food Towne
03.2009 - 09.2009
Telemarketing, data entry
Everdry Waterproofing of Upstate NY, Inc.
12.2004 - 05.2005
- For a residential and commercial basement waterproofing company
Education
Human Services Program -
Genesee Community College
01.2013
Phlebotomy Program Certificate -
BOCES 2
01.2009
Liberal Arts -
Monroe Community College
01.2008
Regents Diploma -
Churchville-Chili High School
01.2006
Skills
- Telephone communications
- Leadership
- Customer service
- Computers
- Filing
- Claims processing
- Warranty management
- Records maintenance
- Claims submissions
Timeline
Warranty Administrator
Bidleman Chevy
02.2022 - Current
Customer Service Representative
Velocitii
03.2014 - 02.2022
Supplemental Part B Processor
Claims Recovery Financial Services
11.2013 - 10.2014
Internship - Administrative Assistant
Orchard Manor Nursing and Rehabilitation Center
01.2013 - 05.2013
Customer Assistant Specialist
J.P. Morgan Chase
10.2010 - 05.2012
Team Leader/ Night Shift Supervisor
DePaul – Westwood Commons
09.2009 - 10.2010
Dietary Aid
DePaul – Westwood Commons
09.2009 - 10.2010
Customer service, cashier
Food Towne
03.2009 - 09.2009
Customer service, cashier, photographic processing
Eckerd/Rite Aid Pharmacy
07.2006 - 07.2010
Telemarketing, data entry
Everdry Waterproofing of Upstate NY, Inc.
12.2004 - 05.2005
Phlebotomy Program Certificate -
BOCES 2
Liberal Arts -
Monroe Community College
Regents Diploma -
Churchville-Chili High School
Human Services Program -
Genesee Community College
Similar Profiles
Kyle HermanKyle Herman
Delivery Coordinator/IT Technical Support Specialist at Bidleman Chevrolet GMCDelivery Coordinator/IT Technical Support Specialist at Bidleman Chevrolet GMC
KYLE MARBLEKYLE MARBLE
Front Waiter at Clyde's of Chevy Chase, Chevy ChaseFront Waiter at Clyde's of Chevy Chase, Chevy Chase
John BegleyJohn Begley
Car Salesman at Raceway ChevyCar Salesman at Raceway Chevy
Tara NicholsTara Nichols
Grade School Teacher at Lyndon Town SchoolGrade School Teacher at Lyndon Town School
Amber BegleyAmber Begley
Server at The Wildflower InServer at The Wildflower In